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Multi-User is Here At Last!

CTCT Employee

You’ve asked for it. Clamored for it. Even begged. But now, it’s really here. Multi-User access is now being rolled out across Constant Contact. Many of you won’t have it yet, but you will soon. In fact, in the next few weeks, it should be available to everyone!


What is Multi-User?


So what does this mean? This means that if you have several people who manage Constant Contact, each one can have their own login. In fact, you and up to nine of your colleagues can have access to one Constant Contact account.


How does it work?


Your account still has one main contact person, the account “owner”, but up to nine sub-accounts, or “users”. The users will have full access to the contacts and to the product areas (Email Marketing, EventSpot, Social Campaigns, Survey and SaveLocal), as well as the library. Users can also start trials for new products. However, users will not have access to billing information, cannot purchase products, cannot update the business profile, and cannot log into the Community. Those features are specifically available only to the owner.


Currently, owner and user are the only two user levels available. However, once we get past this initial rollout, we will look into expanding the types of roles that can be used.


How do I know if I have it?


It’s really simple to see if you have Multi-User available to you. Just log into your account and go to My Account. In the upper right, you should see two or three options. If one of the options is “Account Users”, you have Multi-User. Congratulations! If you don’t see “Account Users” there, don’t worry. Just check back in a week or two and you will probably have it by then. Again, our plan is to have it up and running in the next few weeks for every Constant Contact account.


Got it:



Don't got it (yet):



If you’ve got it, have a look around and see what you like, and what you have questions about. We love feedback, so any thoughts you have about how we can make it even better are greatly appreciated. You can post them below or you can create a new post in our shiny, new Roles and Account Details board!


Hi, I'm Jeffrey! I work in Support at Constant Contact, answering your support calls. I'll come in here from time to time to help out with any trouble you may be having.

CTCT Employee

Hi @northside13 


I understand you'd like to see the option to change the footer for each individual user. That is great idea! Would you please submit your feedback in the Roles and Account Details Feedback area? That way everyone can vote on it.


The point of having multiple users is just to stop you from having to give out your personal log in info to someone who may not be with the company forever or if you only need someone in the account to create a campaign. Multi user is something still fairly new that we only came out with recently. It still could potentially do a lot more but we need the feedback on it in order to make the proper updates. I highly suggest leaving your feedback so we can make these edits to the Multi User functionality. Thank you so much!