While managing your bounces within your account, you may have noticed a new bounce “Suspended”. This may seem confusing to you especially if you have contacts that are within this category. But don’t worry because this post will explain everything to you! Please note that there is no new functionality to this. We just created a label so that you would know that a contact is now in our temporary hold for 15 days. We do this so that you are not continuing to send to a contact that isn’t receiving your emails to begin with.
When a contact bounces for the first time, it will show as non-existent, then the next time, if during that 15 day hold period, it will display as Suspend. If this is the first time that you are sending to a contact and they are showing up as Suspended that is completely normal as well. This Suspend category is used throughout our entire customer base. What that means is that your contact may be on someone else’s mailing list and they sent to them and they bounced. Now they will display as Suspend on any list that they are on should someone send a mailing to them through their Constant Contact account.
Please note that after the 15 day temporary hold, the email address is put back as an active contact. Any customer of ours who has them on their list can now attempt to email them. If they bounce again, they will be placed on hold for an indefinite amount of time and show in all accounts that have them as Suspended. When this happens, we definitely recommend removing them. If you know that they are a valid contact, you can send them our IP addresses to whitelist them in their system as it is possible that they are being sent emails on an IP address that they don’t recognize. Check out the post that I wrote on what to do if your contacts are being blocked in our Reports board.
And that’s what is new with our Suspend bounce category. Get logged into your account and check your bounces now to see if anyone is Suspended. And if you have any questions, let us know!