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Prepayment Options

Honored Contributor

Here at Constant Contact if you prepay for your account for 6 or 12 months, we give you a discounted rate. The rate is 10% for 6 months or 15% for 12 months. If you are a Nonprofit, the discount is 20% for 6 months and 30% for 12.


Some things to note:


  • There are no refunds for the prepaid amount
  • You can prepay by either check or credit card
  • If your balance runs below the monthly discounted rate, we will switch you over to the non-discounted payment plan
  • If your contact level increases or decreases, the monthly discounted rate will adjust accordingly. This can make your prepay last longer or run out sooner.


How to prepay for your account by Credit Card:


  • Go to My Account > My Account
  • In the Billing information section, click Edit in the Prepayment Plan row
  • Follow prompts


How to prepay for your account by Check:


  • Go to My Account > My Account
  • Click Generate Prepayment Deposit Invoice on the bottom left
  • Select the Contact Level & then click Select under the plan you want to have
  • Select which Prepay Option you want to prepay for > Click Next
  • Follow prompts to print/email the invoice


Send the invoice & check to the following address with your username


Constant Contact

1601 Trapelo Rd

Waltham, Ma 02451

Attn: Accounts Receivable


That’s it! Any questions let us know!


View our Prepay Policy 

View more on our Non-Profit and Sales-Tax Exempt Information


Solution Provider

Hi Melissa,


Thank you very much for your reply. 


Another quick question if I send the check on behalf of my client, do they need to change their billing information to ours in their account setting?


Please advise. Thank you.



CTCT Employee

Hi @lcle13 


You're very welcome!


It would be good for them to have your billing information since you are going to be the one paying for their services. They could have their payment method listed as cash/check and your billing addresss.