Back in February of this year, the Stevie Awards were held in Las Vegas. The Stevie Award is a recognition presented by the American Business Awards for excellence in customer service (our team has won a few ourselves). Constant Contact won in all three categories that we were entered in and one of those winners was Barbara Frye, who won Gold for Front-Line Customer Service Professional of the Year. Barbara is a Process Improvement Analyst and heads our Close the Feedback Loop program. Have you filled out a product survey and left comments? Chances are that Barbara has probably read them!
I was lucky enough to be able to sit down with her and find out more about what she does and how important your voice and feedback is to her.