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We put together an infographic to help show you a few quick fixes and tips.  Take a look below: 




Want some more help, take a look at this FAQ on how to style text within our 3rd Generation Editor


Let us know if there is a topic you want us to create an infographic on, or if you have any questions on this one. 


Did you know that we have a website that shows examples from various industries?  We have it set up to show a great example from each industry with best practice tips pointing out parts of the campaign. Take a look at your industry today! You might also want to look at a few other industries, to get a feel for what others might be doing, it could spark some great ideas!


 industry example guide.png


Did you know that one of our top searches here in the Community is the question "Can I edit my sent campaign?" Once I realize that month over month this search pops up without a result, I knew we had to write a post on it. This is also a question that many of our Support representatives receve as well. You want to edit the campaign you sent because you just realized that there was a typo. Or perhaps you want to edit it because you chose the wrong image to insert. 


Unfortunately, there is no way within Constant Contact to edit a campaign that has been sent. Once your campaign has been sent, it has left our Constant Contact servers. We have sent it out to the many servers that your contacts are on; that may be Gmail, Yahoo, Hotmail, etc. Once we hand it off, we are unable to retrieve it. 


But if you happen to need to edit a sent campaign, you can always make a copy


  1. On either the Home or Campaigns section
  2. To the right of the name of your Campaign, click the Actions drop-down
  3. Choose Copy
  4. Follow prompts

    Copy Campaign.png

Please keep in mind the best way to avoid this from happening is to send yourself a Preview/Test version to all of your email accounts. This will help you to know how the email will look when your contacts receive it. Once you are satisfied, then send out your live version to your list(s).


Hope that this post helped clear up this question for you! If you have any further questions please let us know!

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We heard your feedback, and we made a slight change on the Schedule page for your email campaigns.  Have you noticed it?  


We changed the default selection of the "Time to Send" back to Send Now, instead of the "Next Best Time to Send."  When you go to schedule your email now, this will be automatically selected.  



Is there a change you want to see in your account?  Pass it along in our Feedback area here so that other users can vote on it.  


Do you have the code for your campaign already?  Maybe you know code and created it yourself, have an in-house designer, or hired someone to set up a campaign for you.  We accept HTML or XHTML code for your campaigns.  If you have a CSS or style sheet, then you will want to use XHTML.  For more hints, tips and guidelines for using your own code, take a look at this FAQ.  


Now let's go over how to add your code into a campaign!  


  1. Click to Create a campaign
  2. Choose Send an Email, then click to Code Your Own Template.
    HTML Email.png
  3. Create an Email Name and click Next. Please note: This is an internal name only, and will be shown under the Campaigns tab of your account.  
  4. Choose the Email Format - HTML or XHTML and click Next. 
  5. Edit the Message Header for the Subject, From Name, From and Reply Email Addresses along with the Permission Reminder and Webpage Version.  Make sure to also edit Personalization if you are using a Greeting and want the first name of your contacts added and the Message Footer if you need to update the Physical Address. 
  6. Click Advanced Editor to add your Code
  7. Paste in your code into the HTML window, Text Version and Style.  Please note: If you want the personalization in the campaign, make sure to put the Greeting tag where you want this to appear in your code. Also, if you are using XHTML you will want to leave the <OpenTracking/> line to track opens within the email; if this is deleted, no opens will be tracked.  
  8. Make sure to click Save & Return. 
  9. You can then click Next until you get through the scheduling steps (selecting a list and time to send your campaign).  If at any time you want to save your progress and schedule at a later time, you can click Save and Exit the Campaign.  

And that is how you would create a campaign using your own code!  If you have any questions on this process, let us know. 


  • Custom Code Email

UPDATE: July 2017 - This feature is currently only available in our Second Generation Editor (2GE). 


Do you have a Copyright, Trademark or Registered Trademark that you want to add to your campaign?  You can add these symbols in via the HTML Code of a block in your email!  Please note: This topic is a little more advanced as it requires you to edit the HTML Code.  If you are not comfortable doing this, just let us know and we can help you out!  


Let's go over the character's first: 


Type of Symbol Symbol HTML Number HTML Entity
Copyright Sign © &#169; &copy;
Registered Trademark ® &#174; &reg;
Trademark &#8482; &trade;


Now, here's how to add them: 


  1. In the block that you are editing, put some unique text where you want the symbol to appear (this makes this place easier to find in the code window). Example: xyz, zzz, or yyy. 
  2. Copy the Code from above that you wish to have in your block, you can use the HTML Number or Entity.  You can right click and copy or use Ctrl + C (Command + C on a Mac). 
  3. Click the HTML button in the toolbar: 
  4. In the Code View window click Ctrl + F (Command + F on a Mac) to open the find window.  Type in the unique text you added from Step 1.  This should highlight the text in the code for you.
  5. Delete your unique text, but keep your cursor where the text was. 
  6. Paste in the code that you copied.  You can do this with a right click and paste or use Ctrl + V (Command + V on a Mac).  
  7. Click Save in the bottom right of the Code View window

The symbol should now be added to your block where you needed it.  


Here are a couple of helpful hints for you: 

  • Once you have the symbol added into one section of your email you can highlight the symbol and paste it into other areas of your campaign if you need this symbol in multiple places. 
  • If you want the symbol to be in superscript like this text, use this code before your symbol <sup> followed by this after the symbol </sup> 
    <sup>This text will be superscript</sup>
  • If you want the symbol to be in subscript like this text, use this code before your symbol <sub> and this text after the symbol </sub>
    <sub>This text will be subscript</sub>


When you create a Campaign with us, we automatically default the name of it to include the Date and Time so it looks something like this “Campaign Created 2015/01/30, 7:51 PM”. Now, I don’t know about you but that doesn’t necessarily make it easy to find your Campaign should you need to come back and look for it at a later time. It would be great if there was perhaps a way to edit this name to something a little more easily recognizable. You are in luck because this feature does, in fact, exist. Read on to learn how to change the name of your campaign.


* Please note: as long as your Campaign is still in draft mode, meaning you haven’t sent it to your contacts as a live send yet, you can edit the name. If you did do a live send, you are not able to change the name of your Campaign.


If you’re already within your Campaign, just click on the pencil icon to the right of the name of your Campaign in the top left under Customize Your Campaign.


Change Campaign Name.png


That will open up the highlighted text to allow you to type the name you want to be shown internally within your account. Please Note: This name does not get sent to your contacts, this is different than editing your Subject Line.


Once you’ve edited this, you can click outside of the editable box and this will save your changes. Of course if you want to be on the safe side, just click that Gold Save button on the right anyway.


If you are not within your Campaign, follow these steps below:


On the Homepage, click on Campaigns on the left


tk campaigns.jpg


Now find your Campaign whose name you wish to change.


You can either click on the current name or click on Actions > Edit.


Edit Campaign.png


Once your Campaign opens up, follow the same instructions above of clicking on the pencil.


And that is it! Now that you know how to change the name of your Campaign, go ahead and log into your account and get started! Remember to make the name easy to recall should you want to categorize your campaigns into folders and for easy to find access.


Does your account look different from the images and steps above? If so, check out our Using Standalone Email Marketing Products Post!


images1.pngNow that you have the content of your email together, adding images is a great way to boost that content.  There are a few ways to add images to your account:


Choose to Insert an Image to view your library.  From this window you can select the image.  You will have 2 options when choosing an image, Customize or Insert.  If you want to resize, add a caption, or add a description you will want to choose Customize.  From this screen you can resize with the sliding scale at the bottom or by the dimensions (in pixels) to the right.  You can also make your image a clickable link, which is a best practice as it can help increase the reporting from your campaign, and help you direct your audience to a specific URL.  Once you are done with Customizing you can click to Insert the image. 


  • Using Images from Online
    If there is an image online that you want to use (for example on your website) you can get the image url to put the image into your email. Once you have the image url you will click to Insert an image like above, then go to the Image URL tab.  Once you paste in the url you can hit preview to view the image and customize if needed by resizing or adding a link to the image.  Please note, when using Images from online that you should be using images that you have rights to use, images found online outside of your website might be copyrighted or restricted for use.  We recommend checking to make sure you have permission to use an image that you do not own rights to. 
  • Click & Drag.
    You can click and drag images into your email through the Images tab on the left.

I hope this post has helped to go over the basics of inserting images into your email.  Do you have any questions?  Have you tried inserting images and have tips for anyone?  Feel free to share. 



It’s a Business Best Practice to promote Social profiles within your campaigns and to share your campaign on your social pages.  Let us show you how you can do that:

  1. Add the Social Share Bar to your emails.  This allows your contacts to share on their social networking sites, promoting your message to their networks, expanding the reach of your message.   If you aren’t on Social Networks yet, or are thinking of expanding to more Social Networks, this bar is a great way to find out where your contacts are.  You will see if your contacts are liking/sharing on Facebook or tweeting your newsletter out.  To add the Social Share bar to your emails, you can edit the Header Options block at the top of the email and check off the Social Share Links. 


  2. ss2.pngYou can easily add Social Icons into your email.  Show your contacts that you are on social, and that you want them to connect with you. Here’s how:  when editing the email, on the left side of the screen, click the Social Tab (to the right of Insert/Images).  You will then see the icons that you can add, once you click on one you wish to add you can choose the size of the icon and add a link to your profile page.  Don’t see one of your social sites listed?  You can either upload a new image or use an Image URL to add the icon into your email.  Here are the icons you can add through Constant Contact.

  3. Use Social Share to share your emails to your Facebook, LinkedIn or Twitter pages
    To use Social Share you will first want to schedule out your email. After that, there will be a button to click for Social Share called "Schedule Posts".  You will then be able to connect your pages to Social Share and set up your emails to share.  (Please note:  The Social Share post only sends to your social page(s) after the email has been sent).   By default the message that posts with the link to your email usually is the Subject Line that you have chosen, you can always edit that message though by clicking into the text box on the post (edits will need to be made to each post individually, edits do not carry over from post to post).  We also recommend adding an image to your post as this has been shown to have better engagement.

Have you found a good combination of Social Networks that work for your business?  Do you have any success stories that you want to share? 


UPDATE 3/13/17: Anchor links are available within our Second Generation Editor only. If you are using our new Third Generation Editor (3GE), this feature is not available. Based on the latest research, shorter, more targeted emails tend to do better than longer emails (think 20 lines of text and just a couple of images). We recommend using a teaser and linking off to your website/blog to increase clicks and traffic to your properties


So what is an Anchor link anyways? Anchor links are used to send you to another place of your email. The most common use of Anchor Links that I see are the “Back to Top” links. There are 2 main parts to creating an Anchor link, here they are:


  1. First you need to add in the Anchor. This is where you want your audience to go after they click on the link. For an example, let’s say we want to add a Back to Top link into an email. For this we want to add the Anchor to the top of the email or the first block in the email. When adding an Anchor you will need to name the anchor. For our example I would name it top. You will see an Anchor icon inserted into your email, to show you where the anchor is. This will not show when you send the email though, it is just visible to you when editing, so you know where the Anchors are.

  2. The second step is to create the link. For this you will want to type your text into the block. In our example we would go to the end of the campaign and type in Back to Top. Then you want to highlight that text and click Link in the Insert Menu. In the Insert Link window, under Type of link you want to click and choose Anchor. You will then see the text you have selected as the Text to display as link. The last step is to choose the anchor that you want linked. You will see the names of the Anchors in your email to choose from.



Some other uses of Anchor Links are to create your own table of contents within your campaign, if the template you are using does not have one, to write a short teaser of an article and link to the rest at the end of the email, just like the newspaper’s ”continued on A7.”


How do you use Anchor Links?  Have any tips to share?  Feel free to post them below!