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Hello Constant Contact Community!   My name is Caitlin and I am a Customer Engagement Specialist here at Constant Contact. I have been working here since October 2015 and have loved every moment of it. I am passionate about helping our amazing customers create great looking emails and am inspired daily by their hard work and dedication to their businesses or organizations.    Outside of work, I like to read, watch hockey (go Boston Bruins!), go to trivia, take Irish dance classes, be around friends and family, and find new and exciting places to take a day trip to around New England! Have any suggestions for me?   I am very excited to be a part of the Constant Contact Community and being able to assist you, our customers, with your questions and concerns.   
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Hey gang! My name is Nick and I’ve been working at Constant Contact since November of 2015. I’ve worked in customer support/service positions my entire professional career and I have to say Constant Contact customers are the best! It’s humbling to listen to the stories of people trying to realize their business or organization goals.   When I’m not being humbled by our customers, I enjoy complaining while hiking up mountains and waking myself up against my own will to run the stairs at Harvard stadium early in the morning. But don’t worry! I’m not all health & fitness (my propensity for cake and cookies negates my efforts). I also enjoy reading comic books (super hero, science fiction, etc.) and even co-host a podcast about them. I’m excited to be a part of the Community and look forward to getting to know everyone!                                                       Who is that masked man?  
If you are looking for help from your peers or looking to post a question, our Community is growing quickly to better enable these types of conversations on whatever topic is of interest to you.    If you are looking for immediate and live support from one of our trained team members, this link will show you the best ways to connect live:   Click here to access - Support Contact Details     
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What can you do after someone has registered for your event?  There are many things that are available to you, let's go over them!    Within the above image you can see different areas designated with a number, each of these represents a main function from this page: You will see tabs here listing the different types of registrants.  All, will show... you guessed it, all.  Registered will show all that have completed the Registration process.  Cancelled will show any registrations that you have cancelled (see number 7).  There might also be a tab here for Abandoned.  This will appear if anyone goes through the registration process but does not complete a payment for an event.   You can download a CSV file that contains basic info.  This will show you just the information in the table below: Registration Status, Name, Email and Registration Date.  Clicking on the icon to the right of this number allows you to email the registrant from your personal email address.  This should open up a new window within your email client.  Please note, not all email clients support these types of links (mail to links).  Clicking this link will lead you to create an email within Constant Contact to send to all registrants at once.  These quick links that allow you to view the people who declined your event or those who have not responded.  Clicking this link shows you the information that the registrant filled out from your registration form.  From this page you can edit some details of the registrant and if needed re-send the confirmation email.  Using this option allows you to update registration  status of any selected registrants.  You will be able to cancel registrations and also move anyone from abandoned to registered if needed.   What do you use the manage registrants page for?  Share any hints or tips here!    
Hi Community,   As you've likely noticed from the message displayed at the top of the Community homepage we are going to be taking the Constant Contact User Community offline on September 1st, 2016. We want the Community to be a place where you can easily find the answers to your questions, share knowledge with your peers, leave feedback, and connect with like-minded individuals. We'll be restructuring and making some "cosmetic" changes so that things are easier to find and so that the Community as a whole is easier to navigate. As the Community changes we'd love to hear your feedback so please don't hesitate to tell us what you think once the new Community is live. You are invited to leave a comment on this post, write a new post, or send me a private message with your feedback if that's what you'd prefer. Thanks, everyone!  
Getting started with Email Marketing is easy and soon you'll be seeing real results with guidance from our Customer Success team. We partnered with our training and we have created a few FREE, 30-minute webinars to help you get started. Topics range from learning the benefits of email marketing, what to say to your contacts, how to create an effective email campaign and grow your contact list, to ways to increase your email open rates. Pick one (or a few) you are interested in, find a time that works for you, and register today!   Why Email is the #1 Marketing tool for Small Business Attend this webinar to learn why Email Marketing is the top tool Small Businesses and Nonprofits are using to get more business. We will discuss setting goals for your email campaigns to help you achieve the most from your marketing campaigns. Click here to pick a time and register.   Turn Prospects into Customers with Sign Up Tools There are sign-up tools included in your account to help you gain new subscribers and potential customers in all of your touch points.   We will discuss the sign-up tools available in your account, where to implement the tools, and how to entice subscribers to sign-up.  Click here to pick a time and register.   Beat Writer’s Block – Great Ideas for your Next Email Attend this webinar if you are struggling with what to say, or need new content ideas, and we will share some great ideas for what to include in your next email campaign by using real email campaigns from some of our most successful customers. Click here to pick a time and register.   Create an Effective Email Campaign Join us in one of our most popular webinars to learn how to select the template that will best convey your message and engage your readers.  We’ll show you how to create a branded email campaign by adding images, colors, and call-to-action links to engage your audience while providing some best practices so you can be successful right away. Click here to pick a time and register.   Send with Confidence Once you create your email campaign you will be ready to hit send!  Using a pre-send checklist of best practices will ensure your email looks professional and gets a great open rate!  We’ll take you through the steps of reviewing an email to ensure everything looks perfect, and how to schedule an email to the right audience at the right time. Click here to pick a time and register.   Quick, Simple Tricks to Increase your Open Rates Looking for ways to improve your results? Our top attended webinar will provide some quick, simple tricks to implement in your own emails. Learn how to design the subject line and from name in the inbox settings, email design, content and call-to-action links in your email to get the best results. Click here to pick a time and register.         UPDATED 6/2/16 We have added 2 more webinars to our line-up. Take a look and sign up today!   Enhance Your Email Marketing Strategy by Integrating Social Media Do you use social media for your business or organization? If so, why not integrate it with your email marketing strategy? In this webinar, we will show you the social media tools that you can use alongside your email marketing efforts. Click here to pick a time and register.   Leverage the Power of Your Email Marketing Reports Congratulations on sending your email campaign! This webinar will provide definitions of common Email Marketing metrics and walk you through the reporting available within your Constant Contact account. Use this valuable data to determine what’s working and what isn’t to create a strategy to improve your results. Click here to pick a time and register.         UPDATED 8/3/16 A new webinar is being added to our line-up to highlight the campaign types available with our Email Plus package. Read more below and register to view today!   Amplify your Email Marketing with Plus Campaigns Did you know that Constant Contact offers a full suite of online marketing tools in addition to email marketing? In this webinar you will learn about our campaigns types such as Automated Emails, Events and Registrations, Surveys and Polls, and Coupons. Click here to pick a time and register.     *Learn about our Customer Success webinar presenters or view our recommended schedule to get the most out these webinars.
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Hi, everyone!   There have been a few updates to the 3rd generation editor, so I'd like to take a moment to discuss what those are. I'll also include a brief video at the end to show exactly how the updates function.    -The elements outlined in the following image are all what we call "stackable." This means that you can drag any of them into place in either a one or two column template.    -If you've dragged a Spacer element into your campaign and want to resize it, just place your mouse over it and look for the "grab handle." The grab handle is a more thickly outlined blue area on the bottom of the spacer. You can click on that to drag the spacer and resize it as you need.    -The Spacer and Divider elements now have trash can icons, just click on the element in your campaign and you should see the trash can icon in the edit toolbar.    -The text toolbar now has all of the alignment options grouped into a drop down menu.    -The Greeting tag is now located in the Insert Drop Down menu, which is in the edit toolbar, like this:   We do plan on introducing more features to the Insert Drop Down Menu, and when that occurs I'll post to let everyone know.    If you have any questions about these features please don't hesitate to ask, and you can also take a quick look at the video below to see these functions in action.  OO.ready(function(){var params=LITHIUM.jQuery.extend({"width":"400","height":"300"},{onCreate:function(player){LITHIUM.OOYALA=LITHIUM.OOYALA||{};LITHIUM.OOYALA.players=LITHIUM.OOYALA.players||{};LITHIUM.OOYALA.players['lia-vid-AzcHE0MDE6vwQHsh6aTwqxqLjw_vcMW0w400h300r500']={containerId:'lia-vid-AzcHE0MDE6vwQHsh6aTwqxqLjw_vcMW0w400h300r500',videoId:'AzcHE0MDE6vwQHsh6aTwqxqLjw_vcMW0',messageBus:player.mb};player.subscribe('playerEmbedded','liResize',function(){LITHIUM.Video(player.elementId,'playerEmbedded');});}});OO.Player.create('lia-vid-AzcHE0MDE6vwQHsh6aTwqxqLjw_vcMW0w400h300r500','AzcHE0MDE6vwQHsh6aTwqxqLjw_vcMW0',params);LITHIUM.jQuery('.lia-vid-container .innerWrapper').css('z-index','0');});
Remember these best practices when working on your Autoresponder Series.   Keep the content timeless so it’s unique for each reader. Don’t include dates, holidays or upcoming events because they won’t always be relevant. Reuse information like tips or how-to’s. This is a great way to show why you are a good reference for people. Collect feedback and information from new-comers.  Include a personal information question from Online Survey! Provide the answers to common questions. Since new contacts are the ones who will get your Autoresponders, make sure you keep their interests and questions in mind. Create a reason for the new contacts to get involved with you. Offer a coupon or promo code to the new people!   Check out even more tips in this FAQ:  What are some good Autoresponder tips?  
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  Google recently announced plans to join Yahoo and AOL in an effort to cut down on email spam. Google’s change to their authentication policy impacts people who use Gmail to send emails through any third-party service including  Constant Contact.   What does that mean for you? Great question! Tara Natanson, our resident deliverability expert (or more formally known as the Manager of ISP Relations here at Constant Contact), delves into the topic here.  
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Hello everyone!  My name is Troy.  I have been with Constant Contact for 4 years.  I specialize in our SinglePlatform service (singleplatform.com) and support all of our other products.   Since joining the Constant Contact and SinglePlatform teams I have discovered a strong passion for helping small businesses be successful.  I honestly don’t know where this job has been my whole life!  Helping our customers like you, has given me such a sense of fulfillment. Even when I am not working I am still thinking about the conversations I’ve had throughout the day with various customers and how best to help them.   Somehow, I still manage to hike regularly in the beautiful Colorado Mountains and enjoy everything life has to offer.  My favorite thing to do with my spare time, besides hiking, is working with my huge, freshwater aquarium and play with my fish.  Ask me and I will send pictures!   I am looking forward to helping with anything I can to make your life easier as you use our products and services.  Please feel free to reach out anytime.  
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Customers that are actively engaging in your campaigns are great to have. While we wish that all of our contacts opened our campaigns, there are going to be some that do not. Understanding who those people are and how to market to them is important. Tracking who opens your emails and who does not will help you manage your contacts and understand how your marketing is working. Currently you can get a report of who did not open a particular email, but what about in a curtain time frame? Knowing who did not open your email for the last 3 months or 6 months can help you tweak your marketing campaign and/or design a re-engagement campaign.   Before you start creating your list of unopened, it is good to understand how/why we track an email as open. We track opens in two ways. The first way is an invisible embedded image in each email. When the image is downloaded we can count the email as opened. The second way would be if someone clicks on a link in the email. To learn more about what we track as open and what we cannot track click here .   Steps to create a Did Not Open list for a time period:   Create one list and label it Did Not Open Move all your active contacts into the Did Not Open List        a.  If you want to see who did not open from a particular list you will copy the contacts from just that list into the Did Not Open list. Go to the Reports Page For each email in the time period (the last 3 months, 6months or 1 year) go to the open report. Select all the contacts that have opened the email Click on Manage Lists and select Remove From Lists Select the Did Not Open List and click on Remove Repeat for each email in the time period Now that you have a list of those that did not open the email in a certain period you can start your re-engagement campaign. Using our Survey Campaign , you can send them a survey with questions about what topics they want to hear about so the newsletter is relevant to them and their interests. You will want to make this short. You can also offer an incentive for them to take the survey. You can also reach out to these customers with a special promotion to refresh their interest in your company. To help keep your list clean you can also decide to remove / unsubscribe those contacts.   UPDATED July 31st, 2016
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Have you ever wondered where in Constant Contact you can edit your billing information? Well I am here to show you! Whether your business moved locations and you need to change your billing address, or your card expired and you need to update it to the new number, Constant Contact makes this a quick and easy process.   To access your billing information, look for My Account in the upper right hand corner.      From there, you can directly access six different places to edit your billing information with Constant Contact.     Here you can change your payment plan from Monthly to a Prepayment. *If you prepay you can save on Constant Contact services! (Six months – 10%, One year – 15%, Nonprofit rates may vary) Here you can change your credit card. You can add a completely new card or you can update the existing one! Here you can view your billing activity and statements. This is also the place to go if you need to generate a past invoice for billing purposes. Here is a quick way for you to just edit the billing address associated with the current card on file. This is the place to go if you'd like to generate a prepayment deposit invoice. From here you can generate the invoice and quickly and easily send it to the appropriate party. Here you can opt in/out of the payment receipt emails. Constant Contact will send you an email each month with information about that month’s payment. So what are you waiting for? Update your billing information today! Make sure that everything is up to date and current, and while there, check out and see if you can save money in the long run by doing a prepayment! Happy updating! 
When you’re creating a campaign you have a specific font in mind that you want to use. Maybe it’s the font that is used most frequently on your website or on your flyers.  You’ve gone in to create your Campaign and you find that your font isn’t listed. In fact, it’s not even listed under the Other option. Sure, we have 32 available fonts but sometimes that just isn’t delivering the results you want. What can you do?     If you know HTML this is pretty easy but I can walk you through the steps and you’ll feel like a HTML pro when complete! Please note that you will have to do this for every block that you wish to change the font on. There isn’t an overall fix for this. So, let’s get started!     Go into the campaign that you wish to add a new font to Click the Edit icon (pencil) for the first block you want to add the font to Click the  HTML  icon You will receive an overlay that is titled Code View Look for the code that says font-family: Directly after that colon, add the font you wish to add and a comma Do this in any section where you see  font-family within the  HTML view Then hit  Update Save your changes  Test and Preview ALWAYS! And now you'll see that your new font has been added!  Check out my example below! I added  Algerian , which was available in my Microsoft Word.     Please note that if this font is not on your contact’s computer, they will see the next font in the family that is.   And that’s it! Any questions let us know!
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Hello everyone,   I am very excited to be on the Constant Contact Community and help all of you out. I have been with Constant Contact since October of 2011 and have supported our customers in a variety of different ways. I am trained in all of our products and am a big fan of helping people create and design great looking e-mails. Helping small businesses succeed is a passion of mine especially since I am looking to start my own someday.   I graduated from culinary school last year and am a current student at Colorado State University in their Nutrition and Dietetics program. When I am not helping with Constant Contact or studying I love hiking, creating new dishes for my boyfriend to try, and playing with my dog.   I look forward to helping you with any of your Constant Contact questions or concerns!
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Whether you're new to Constant Contact, or you’re a seasoned and experienced user, it's important to have a good understanding of the Getting Started webinars that are available to you. Today we will briefly dive into a suggested schedule, or rotation of webinars that will help you quickly and efficiently become a master at email marketing with Constant Contact.     Knowing exactly why you should be marketing to your customers is a very important step in your marketing efforts. We suggest you start off by viewing our webinar " Why Email is the #1 Marketing Tool for Small Business, " which will discuss setting goals for your email campaigns to help you achieve the most from your marketing efforts, and how you can use this tool to get more business.    As you get started you may need to first build a contact list or decide what you are going to say to your contacts, so we suggest you consider attending " Turn Prospects into Customers with Signup Tools,” or “Beat Writer’s Block.” In " Turn Prospects into Customers with Signup Tools” we will discuss the sign-up tools available in your account, where to implement the tools, and how to entice subscribers to sign-up. This will ensure you are taking advantage of all your customer touch-points and allowing contacts to directly add themselves into your Constant Contact account. If you have ever struggled with what to say or needed help coming up with new content ideas then “ Beat Writers Block” will help as we share some great ideas for what to include in your next email campaign by using real examples from some of our most successful customers.   Creating an email that conveys your message and engages your audience is something you want to try to do for every email that you send. In " Create an Effective Email Campaign, " we’ll show you how to create a branded email campaign by adding images, colors, and call-to-action links to engage your audience while providing some best practices so you can be successful right away.   Once you’ve created an effective email campaign that is going to help drive you to your goals, you’ll be ready to send that campaign out. Have you checked your spelling? Sought feedback from a colleague? Have you viewed the email campaign inside your own inbox to ensure it looks good? In our session “ Send with Confidence, ” we’ll take you through using a pre-send checklist of best practices that will ensure your email looks professional and gets a great open rate!    Now that you have an effective email campaign built and sent out to the right audience at the right time, you want to start considering how you can take advantage of the huge potential you have on social media. Social media can help you further leverage and spread the word about your campaign efforts. In “ Enhance Your Email Marketing Strategy by Integrating Social Media, ” we will start by discussing the benefits of using social media and the tools that are available from within your Constant Contact account and how to directly integrate those tools into your marketing strategy.   After sending out your campaign, it’s important to understand how your audience reacts to your messages, what information they might want more of, and how often they might want to be hearing from you. During “ Leverage the Power of your Email Marketing Reports, we will teach you how to use your email reports to understand what is and isn’t working to create a strategy to improve your results. In this session, you’ll learn how to unleash the power of each of your reports to determine the best day and time to send and how managing your reports will help you send more targeted messages.   Congratulations on everything you have done so far in getting your email marketing efforts up and running and pushing yourself towards the goals you have set for your organization. I think we’ll agree that everyone wants to see as many opens as possible, as many clicks, and as much engagement as we can get from our audience each time we send. In “ Quick Simple Tricks to Increase your Email Open Rates, ” we will take you through definitions of common email marketing metrics and walk you through the reporting available within your Constant Contact account.  Then we will also show some quick, simple tricks to help you increase your open rates and further drive engagement with your audience.   We would love to help you through the getting started process and each of these webinars will guide you each step of the way. Click here to view our upcoming webinar schedule to select a time and register . We value you as a customer with Constant Contact and excited for your success!       ** Click here to meet our Customer Success webinar hosts .
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Nothing is more important to Constant Contact than the success of our customers. Our experts from the Customer Success team are dedicated to the success of small businesses and organizations and know how essential it is to have the knowledge you need to be successful with your email marketing. Our free webinars are available to help you get real results from your email marketing and expert advice on how to succeed with Constant Contact.   We would like to introduce ourselves and invite you to join us in an upcoming session:     Kaitlin has been with Constant Contact since September 2013. Her experience with teaching and love for small businesses fuel the passion she has for helping customers succeed through our webinars. “I love having the opportunity to be a part of the success of small businesses and share our awesome hints and tricks!”             Stephanie has been with Constant Contact since October 2011.  Having prior experience with non-profits, she has a desire to help small businesses succeed with their online marketing by sharing tips and tricks. "I enjoy each day that I am able to work with small businesses and share knowledge to aide in the success of their organization."             Drake has been with Constant Contact since September 2011. Drake's entire work history has revolved around Customer Service, and he strives to help people be comfortable and confident using the tools at their disposal. "The best part of my job is getting to provide useful, valuable, and effective tips to help the ‘Mom and Pop’s’ of small businesses all around us, reach their goals."             Jessica has been with Constant Contact since February 2014. With a background in serving customers for over 8 years Jessica strives to make every experience with her customers a teach moment. "I love being able to hear idea's flow as we work together to find the best solution to help get small businesses or organizations going in the right direction!"               Tamina has been with Constant Contact since October 2011. She enjoys sharing her marketing knowledge with small business to help drive their success. “I love working directly with small businesses and sharing what I’ve learned to help them grow.”             We can’t wait to see you in one of our sessions and are excited to share our helpful tips and marketing knowledge to help you succeed in your marketing endeavors with Constant Contact!  View our FREE webinars for successful email marketing , and also our recommended schedule to get the most out of our getting started webinars.
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“A clean home is a happy home,” and the same can be said about your contact list. Your contacts are growing and like any growing thing they need to be cleaned and maintained. A great way to have a sparkling list is to remove all role addresses. Role addresses are distribution email addresses that go to multiple recipients.  Because more than one person monitors these inboxes, they tend to have a higher than average spam rate. One person will sign up to receive emails and when the email comes in, another person reviews it and can marks it as spam, not knowing the other person signed up.   It is a best practice to routinely review your list and search for role addresses that may have signed up.  When you find these role addresses, it is best to export them to have a record, and then delete them from Constant Contact. Review your record of role addresses and decide if you want to reach out to them to get a personal email.   Also, you need to know what role addresses Constant Contact does not send to. We have a handy list below that shows you. I recommend you search your contacts for email addresses that either start with or end with these words.     Starts with: abuse@    admin@    all@    everyone@    ftp@ investorrelations@    jobs@    marketing@    media@    noc@ postmaster@    prime@    privacy@    remove@    request@ root@    sales@    security@    spam@    subscribe@ usenet@    users@    uucp@    webmaster@    www@ Ends with: @googlegroups.com    @yahoogroups.com    Facebook    Craigslist Second, add your search results to a contact list . Make sure you add all your search results to one list.   Third, when you have this list you can export the contacts into an excel report for your records.  Save the excel sheet to your computer.     Last, when you have that report saved to your computer; delete the list from your account (make sure to select delete the list and contacts so the contacts are removed from your account).    
When you send an email to the same Non-Existent address, it can end up negatively impacting your overall deliverability. To help you monitor these types of email addresses, we have created the Suspended bounce category .    To better explain this category, when an email address bounces as Non-Existent they are then placed on a temporary hold for 15 days. Our system will not try to send any campaigns to this email address from any Constant Contact account. If an account does attempt to send to one of these Non-Existent addresses, the email address will then be included in the bounced reporting as a Suspended bounce.   After the temporary hold is lifted, we will then allow sending to that address the next time any account sends a campaign to it. If it bounces as non-existent again, that email address will then be placed on an indefinite hold and will show as Suspended moving forward.   Constant Contact promises not to edit any of your contacts within your account, so we will not automatically remove these addresses from the account. Because of this, you will want to manage these bounces by either fixing the address or removing it. If you find you do have questions about a particular contact bouncing back as Non-Existent or Suspended, you can always give our Deliverability team a call to discuss what steps you should take next.    
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Customizing the unsubscribe page is a great way to try to save a contact by letting them pick what information they want to receive or to gain valuable knowledge about why they no longer want your campaigns.  Currently in Constant Contact, you need to update the Update Profile Form to customize the Unsubscribe page. I am going to go over the Unsubscribe page and show you where to update all the information you need to create a great unsubscribe page.     The unsubscribe page pulls two pieces of information from the Update Profile Form. It will add the image logo you use and the list(s) you select for the Update Profile Form. It is easy to  customize the Update Profile Form.     The lists selected here will be the ones that show up in your Unsubscribe Page. You want the names of your list to be easily understood by your contacts/customers/subscribers. Customers should understand what they are going to receive information on.  If a customer is in any of the lists that show in the update profile form there will be a check next to that list. When you hit continue it will ask you what information you want to collect from the contact. This does not show in the unsubscribe page. It is still a good idea to format this page. Next, you can select what logo you want use on the last page of the Update Profile Form. This image needs to be a banner image that is 300px by 100px. Any bigger image will distort to fit this size. I recommend a simple logo with your company name next to it. The unsubscribe page also pulls in the Organization Name that is  in the account. Make sure you have a name customers will recognize. To update the Organization Name, click on the My Account tab and then select My Settings. Under Organization Information, click on Edit Organization Info to edit the name that appears. The last piece to of your Unsubscribe Page is to add a place for customers to leave comments about why they have unsubscribed. Providing a place for comments will allow you to adjust your campaigns to stop further people from unsubscribing. For example, if you receive a lot of comments saying customers are besieged with a lot of campaigns, you will want to re-consider the number of campaigns you send each month. Below you will see an example of what your contacts will see if they unsubscribe from your mailing list aftering personalilzing your unsubscribe page. A professional unsubscribe page will show your customers you care about the information you are providing them and help ensure they only get the information they want to see.             
  Did you know… that in addition to our award winning support we offer “Do-It-For-Me” services that save you time, deliver results, and meet the needs of your business? Are you a new customer or a seasoned user?  No matter your tenure we've got a solution for you!    Whether you need help with some or all of your marketing, our experts collaborate closely to understand your business and your goals—delivering email and digital marketing best practices to drive real results. From our custom template design service, Design & Build , to our fully-managed email marketing service, Complete Email , we’re here to help!   And if you’re looking for a solution that goes beyond email, we can take the guesswork out of outsourcing by connecting you with one of our certified partners to deliver a range of Integrated Marketing Services .   With over 15 years of experience and more than 650,000 customers, Constant Contact is the trusted leader in small business marketing. Learn more about how our Services can help your business or if you’re ready to talk now, give us a call at 877-358-6908 for a free consultation.   Have you used our Custom Services Team before?  Share your experience!
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Did you know you can include a video link in your campaigns? This is a great way to share content and re-direct traffic to your YouTube, Vimeo, Blip.TV or PointAcross pages! Please note, you can’t play the video directly in your email since that would increase the chances that your email will be undeliverable. Some common Internet Service Providers block videos because they are commonly used to spread viruses.   Instead, Constant Contact gives you a way to insert a clickable link into your email so the recipient can open the email in another window for safe viewing.   To insert a clickable image of the video: 1. Copy the URL for the video you want to add to your email. 2. Click to edit the block of your campaign where you want to add the video. 3. Make sure your mouse is flashing where you want to insert the image (You can move it later but the closer you get now the better!) 4. On the left of your page make sure you are viewing your insert menu then click “Video Link”. 5. In the URL box paste the URL for your YouTube, Vimeo, BlipTV or PoinAcross video. 6. Click “Create Image”. 7. Adjust the size of the image using the slider, and insert a title for the video. 8. Click Insert and then save the block you are working on.   Do you want the video to start playing in the middle? Check out how to add a start time to your URL.   Remember to test out the video link  in your preview before sending the email to your list!
Do you have contacts in Awaiting for Confirmation status?  Not sure what that means?  We are here to help!     If you have used the Confirmed Opt In , some contacts could get into the "Awaiting for Confirmation" status.  This means that when they signed up for your list, or were sent the confirmed Opt In email, that they did not confirm their interests in receiving your emails.     Here's what happened:   They received the Confirmation Email 1 of 2 ways:  1. They signed up for your email list, and you have the Confirmed Opt In turned on for your Sign Ups 2. You send a confirmation request to some (or all) of your contacts We sent the email to the contact, but they did not take any action with the email. In order to turn their status to Explicit they need to click the link to show that they want to continue getting your communications.  If you have questions about Confirmed Opt In, our Account Review team is the best place to get answers.  They are available by phone at the number and hours listed here .  
The guests have gone home and so have you. The donations have been tallied and the food has been put away. The decorations have gone back to the distributor or have been put away in the storage closet for your next event. You are now ready to relax and celebrate this victory of a successful event. But wait, you’re not done yet. Even though word of mouth has told you how your guests have had a great time and how everything turned out beautiful, you need this on paper. Or in this case, in your Constant Contact account. But where do you start?   With a Survey!  Yes, you can create a Survey from scratch but with our templates we can help you get back to relaxing as soon as possible. Within your account, you can access 8 templates under the category Event Planning & Feedback .  The topics range from planning, participation, and satisfaction. Did you run a Seminar for your Event? Don’t worry we have Seminar templates as well as Training.  Here are the steps to get to these Surveys and get them sent out!   Log into your Constant Contact account Click on Campaigns on the left Click on Create Choose the Survey option Name your Survey for internal records within your account Choose a customizable survey template that includes sample questions On the left choose the option Event Planning & Feedback (8) * Click View Sample to the right of the template to view a preview You will see that you can customize the questions as well but this will give you a good starting point! Choose the one you want and click Next Edit the questions and text as needed, adding more and deleting some When you are finished click Save & Continue Choose if you want people to go straight to the questions or go to a greeting message page first Click Save & Continue Set up the Closing Page – take them to a website or to a closing message Add your logo or an image and edit the closing message if you choose that option Include View Survey Results link if you’d like them to see that information Click Save & Continue Now you can Test the survey or go ahead and Publish Don’t forget to choose if you want to Allow multiple responses from same computer *At time of posting there were 8 templates available   And that’s it! If you’re just starting your Event Process you can use the Planning templates to find out what people are interested in and what days they’re available!   Get logged into your account  now and get started on your Event Planning & Feedback Survey today!   If you have any questions let us know!
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We know you spend lots of time working on your emails. Take an extra minute before you send to run the Spam Checker. This is a content-filtering tool that can help increase your delivery rate. The tool uses a mix of Constant Contact and SpamAssasin content-matching rules to assess the potential for SPAM in your header (including subject line), body and footer of your email. This is different than when someone marks your email as SPAM because the email is unwanted or unsolicited.  Running the spam checker helps to make sure your email stays out of the junk folder.  Please note, this doesn’t guarantee that your email will be delivered to all of the contacts in your list.   To Run Spam Checker: 1. Create or edit a campaign 2.  Click “Spam Check” located above the email header. Your rating and any content displays beneath the button. 3. Review and edit your email to remove as many contact filters as possible. 4. Click Spam Check again to check your rating.   What does my rating mean? Color  Risk Level Recommended Actions Green Little to none Your content is great, go ahead and send your email. Green Low Your content will be allowable for most receiving systems. Yellow Medium Your email content may trigger content filters. We recommend that you edit the flagged content. Note:  Sometimes a medium risk level is triggered when the From/Reply address is a free email address (Gmail, Hotmail, AOL, etc.), and isn't the default address on your account. This will not impact your email when you hit the Send button. Red High It is very likely that content filters will block your email based on its content. We strongly recommend that you edit the flagged content.     Remember, you can turn on Constant Contact Authentication  to improve deliverability with ISPs and other domains.  
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Hello! My name is Sara and I’ve been with Constant Contact since January 2014, working on the Customer Support team since 2015. I assist our customers over the phone, via email, and I’m excited to add this new channel. Without you guys, we’d have no idea what works best for your businesses and what doesn’t so feedback is always welcomed! When I’m not working, I enjoy hiking with my dog Lola, doing yoga, going to the beach. I’ve also gotten into bowling lately and never would have thought I’d enjoy it so much.  
Hello Constant Contact Community Users,   My name is Jonathan, and I have been a Customer Engagement Specialist with Constant Contact since August 2015.   I truly enjoy coming to work every day for two really big reasons: Our Product and Our Customers; I have a genuine passion for both. I love helping customers utilize our product to enhance the marketing of their businesses and hearing feedback on how we as a company can improve it to meet YOUR needs.  I find my job rewarding because I learn new things every day from working with the product and most of all, You (the customers) are always teaching me new things too.   To provide a little background on myself, I am a native of Boston, Massachusetts and a huge fan of the Boston Red Sox (go figure right?) Outside of working with technology, I enjoy spending most of my free time outdoors. Some of my hobbies include deep-sea fishing, swimming, and ultimate Frisbee.   I look forward answering all of your inquiries on here and hope to help make the Community page a go-to source for getting accurate and helpful answers.    
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Hello everyone! My name is Amber and I have been part of the Constant Contact support team since April of 2014. I love all of the different ways I get to engage with our customers every day and learn about their businesses.   When I’m not working, I love to be outside hiking or touring a new craft brewery whenever possible.  I also spend a lot of time with my French bulldog, Tilly. She is a senior dog I rescued from a local non-profit and she is the absolute best. Our favorite day of the year is Halloween as you can see:   Can’t wait to get to know all of you here in the Community!
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Hi there, I have been with Constant Contact for three years.  I love working at Constant Contact because I get to help people with their passions and purposes.  I love being a part of something that is so special.  Small businesses are the heart and soul of our world and I love doing all that I can to make sure that they are as successful as possible.  I love animals and being outdoors! 
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Hello! My name is Lenszie. I have been working with Constant Contact for the past year as a Customer Engagement Specialist. I really enjoy interacting with our customers and helping you all become successful email marketers!   Outside of Constant Contact you will find me being active within my community. I am the Community Relations Director for a small non-profit right outside of Boston. Besides giving back I love being outdoors and traveling.   I am looking forward to having the opportunity to chat and assist you all within the Community. Please feel free to reach out and ask questions.  
Hello, I have been with Constant Contact for a little over 2 years. I enjoy working for Constant Contact because I am able to engage with small businesses and assist  them with designing. I have been interested in business since I was a kid. I started out in Entrepreneurship and moved my interests to Management. I am currently finishing my Bachelors degree Business Management. I love to travel and see new places.