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Community News - Page 2

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What is a preheader and why is it so important? This is a common question that we get in Customer Support!

 

First, let’s take a step back and start with the subject line. It’s displayed in the email recipient’s inbox. We all know its importance in stating the intent or essence of your email campaign. It gives a summary of the content and sparks the reader’s interest. Like a heading, a title or a topic.

 

A great subject line entices the recipient to open your email campaign and take action (and keeps your email out of the spam folder!) The three best practices when writing an effective subject line include: short and descriptive, avoids spam-like characteristics, and entices the recipient to read further.

 

Sounds great, right? But what if you could add even more value to the content of your email campaign?

 

This is where the preheader comes in. It’s an additional line of text that displays in the inbox after the subject line. It simply supports the subject line with a bit more detail. It can even help with brand recognition.

 

Most mobile devices and email clients automatically display it. Without a preheader, the recipient might see a URL or perhaps text that doesn’t entirely support the subject line. You’ll want to maximize this space to your benefit. Use it to create value and/or a sense of urgency. Here are some examples of preheader text: what you could use:

 

  • Sign up now - limited time offer
  • Read what they’re saying
  • Keep reading to find out more
  • Shop now and save
  • Your feedback is important
  • Check out our work
  • Don’t miss out
  • Join us

Remember, the subject line and preheader text work in tandem. Together they create a preview of the content to come, and provide you with a golden opportunity to engage your contacts before your email is even opened!

 

We make it easy for you to add this to your email campaign directly from the header block:

 

 

 

Have any questions about the above article? Let us know! We’d also love to hear your successes with including a preheader to your email campaign. In addition, if you’ve seen any great preheader text in your own inbox tell us about that too!

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 3 part image-min.jpg

Now that you’ve learned the importance of a subject line and taken a look at the anatomy of email, let’s take a closer look at the building of your campaign. We break it down into 3 easy parts.

 

Part 1: Head(er)

 

The header is the face of your email (no pun intended) and should give a good first impression. You can do this by putting your logo at the top or your company name (or both!), and a headline that conveys the main message of your email. This is crucial, as customers who don’t immediately recognize who the email is from or what it is about are apt to ignore the rest of the email. Another thing to think about (though not technically in the header) is to make sure you have a great subject line and preheader text filled in!

 

Part 2: Body

 

The body of your email is the bulk of your campaign. Here you can include relevant content about the current happenings of your business. Perhaps you’re offering a special on a new product or hosting an upcoming event. Focus on one or two ideas to draw attention. This will get your customers to focus on a certain subject matter that is most important for your business. We recommend keeping the content to 3-4 paragraphs of text, with selective use of styling (bold, italic, underline); and 1-3 links for best click rates. This could be a link to a webpage where readers can buy a product or even a link to a PDF document if you’d like to share more information with your audience.

 

Adding personality to the body of your campaign can also enhance the value of your email. Don’t be afraid to add some relevant images to help get your message across. Make sure to stick to  1-3 images to avoid going overboard and losing the audience’s attention.

 

TIP: Consider adding a salutation at the end of your message. This may sound old-school or irrelevant to your typical advertisement email. But, this is one of my favorite things to see in an email. In the age of technology, readers love the sense that a real person is reaching out.

 

Part 3: Foot(er)

 

The bottom of your email is important too. While this may be the end of your email campaign, you don’t want it to feel like the end of the conversation. Conversations work best when there is two-way communication, so make sure to link to your website and social media pages to invite more visibility to your brand, products, or services. A simple “Stay Connected” with social media buttons and “Visit Our Website” button can drive more traffic to your online sites and also give readers another place to stay in touch. If you’ve created a survey, this is also a great place to link to a survey to gain more insight on the interests and demands of your audience or better yet, add a poll directly to your email!

 

Finally, one of the best tips I can give is “less is more.” Keep it simple and easy to read. Start building emails more efficiently and your customers will be sure to keep coming back for more!

 

Additional Resources:

 

Check out some our Email Examples by Industry

 

See how your stats compare. View our current Industry Averages.

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“Open Sesame:” It Starts With a Strong Subject Line

Many people focus all of their energy on creating the best email campaign (and that’s great, there is nothing wrong with that) but they stumble when it comes to what to put in the subject line.  This makes sense because there’s little space to write something compelling and the subject line is one of the most important parts of the email. I say this because it’s not only the first thing customers see before ever opening, but can also determine if your campaign gets to the inbox.

 

Things to Include

Keep it short and sweet – we recommend 5-8 words or 40 characters. This requires you to come up with a strong statement for your subject. Longer subject lines often get cut off after 60 characters.

 

Examples: “Last chance to save 20% on all back-to-school supplies” or “The 3 biggest income tax mistakes you're making”

One subject line that got me to open an email recently was “7 Things That Will Get You Promoted “

 

Adding numbers is useful in making your subject line compelling. It also sets an expectation up front for your readers.

 

Here are a few fun tips our Content Team came up with, in “[Cheat Sheet] 12 Ideas for Super Subject Lines

 

Things to Avoid

You know those emails that you get that based solely off of the subject line, you click delete and don’t open it?  C’mon, you know the ones. Think about what made you pause before opening that email. Those trigger words that hinted to you that the email might be spam.

 

Words like free, guarantee, spam, etc. can often cause emails to end up in the spam or junk folder. But, be careful – even innocent things like using ALL CAPs, excessive explanation points, or dollar symbols can also cause trouble and make people avoid opening your emails.

Want more information? Check out Optimize the Subject Line in a Campaign Email.

 

P.S. Don’t Forget the Preheader!

Last but not least, remember to add some text to your preheader. Not all email clients will display a preheader when an email is received, but for the ones that do this can help improve the open rate too.

 

The preheader is essentially an item of text that display below the subject line when an email is received in your inbox. This is a chance to add an extra tag line, to give customers more of a preview as to what’s inside the email. Check out some preheader examples.

 

Continue the conversation with us. Let us know what kinds of subject lines you like most, or if you there’s something you’d like us to cover in a future post.

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You’ve got your contacts loaded and maybe you’ve even sent out a few emails already. But if you’re asking yourself “How should my email look to make me stand out as a professional?” you’re not alone.


Best practices for how an email should look are much like that of a website. They’re constantly changing to meet the demands of keeping customers engaged. That’s where we come in!


As a Customer Engagement Specialist with Constant Contact, a few things I always tell customers to focus on are a strong subject line, two to three colors, three or less images, and most importantly: a call to action.

 

Let’s take a closer look at the anatomy of an engaging email! (TIP: Click on the below image to download a PDF version)

 

 


"Having trouble downloading the PDF?  Try this link instead"

 


Let us know your favorite tip! and Have a topic that you'd love to see a PDF on?  Let us know.

Hello Constant Contact Community!

 

Constant Contact has recently made changes to our contact management system and we removed the ability to create contacts with multiple email addresses. We have made this change because of some confusion and issues that some customers were experiencing when working with these types of contacts and to also simplify your contact management experience. Starting in January 2017, we will be splitting these contacts so each email address will become its own contact. Now, you may have a few questions if this change is going to affect you and we are here to answer those questions!

 

How does this change impact my contact count?
Any contact with more than one email address will be separated into multiple contacts. This may result in the number of active contacts in your account rising. However, these newly created contacts will not result in a price change, even if you were to cross into a new contacts tier. 

 

What's the billing impact of this change?
We want to make this as easy as possible for our customers, so we have made sure that there will be no immediate billing impact as a result of this change. Although you may have a higher number of active contacts in your account, they will not be counted towards your invoice or billable contact count. The newly created contacts will be discounted from your total billable contact count indefinitely.

 

Example:

John currently has 450 active contacts. Once his contacts are separated, he will now have 525 active contacts. Usually, this would move him into a higher contact tier level and he would be paying more. However, because of the change, John would only be billed for the 450 active contacts. The only way he would be charged more is if he added in new contacts that would bring him into the 501-2,500 contact tier level.

 

Are my contacts on the same lists that they were on before?
Yes. Each new contact has the same contact information and list memberships. 

 

What do I have to do?
Nothing! These contacts have the same lists, same contact information, and don't count towards your bill so nothing needs to be done on your part.

 

 

 

For a visual, this is what contacts with multiple email addresses look in like in accounts at the moment:

 

 

This is what the contact will look like when it has been separated:

 

 

If you have any questions about the changes coming to your contacts, please let us know! You can comment on this post or get in touch with our support team here.