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Community News - Page 2

The knowledge we have on email marketing is too good to keep to ourselves. That's why the Customer Success Team offers many FREE webinars! Topics run the gamut- we walk you through beating your writer’s block to get those creative juices flowing; we provide simple, actionable tips on how to improve your open rate; discuss how sign-up forms really can turn your prospects into your customers, and that’s just the beginning!

 

Read on for our email marketing tip of the month!

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The more we become reliant on the internet for storing data, shopping, banking, etc, the more cybercriminals will seek to exploit it. Through phishing it is possible for your sensitive data to become compromised. Organizations in particular are at great risk because a single employee who is phished could potentially compromise the entire company’s data. In this post, I’ll be discussing what phishing is, how to identify it, and some best practices to keep you secure in the event you come across it.

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Thanks for trusting your ideas, stories, and passion with us in 2017. We look forward to a great 2018 with you!

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Welcome to the Constant Contact Community!

 

We’re happy you’re here. This is a place where people like you- small business owners, nonprofit organizers, and freelancers- can come together to share tips and tricks, receive product support, leave feedback for our teams, and so much more! Let’s explore the different areas of the Community so that you know what you’ll find in each section.

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Most people know by now that in the world of email marketing, permission-based addresses are considered the gold standard; however, it’s not always clear just what exactly counts as “permission.” It gets even more confusing when you realize that there are different types of permission. In this post, I’m going to look at the two different types of permission: Implied and Explicit.

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The holiday season is approaching fast! You need to make sure you’re prepared to notify your customers of all the great things you’re offering.

 

In this short video we'll go over how you can create campaigns for Black Friday, Small Business Saturday, Cyber Monday, and Giving Tuesday. 

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Welcome back to the newest installment of the Constant Contact Employee Spotlight! We're re-visiting the Voice of the Customer (VOC) department to talk with Nathan Lucas. Nathan is a Senior VOC/Tier 3 Technical Engineer and Developer (Tier 3 is our highest level of support). His department works to make sure that our customer's voices are heard and to provide a great customer experience within the product. Read on to find out what advice he has for our customers, his hobbies outside of the office and his favorite local small business.

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You’ve heard of our new and improved 3rd generation editor, but you haven’t used it. Or perhaps you’ve tried it, but you’re comfortable with the older email editor, so why change?

 

The 3rd generation editor packs a punch. Of course it does, because the best emails start with the industry’s best email editor. Our powerful, drag-and-drop email editor makes it easy to create, send and share professional-looking emails in minutes—even if you’re a beginner. And because every template is mobile-optimized, you can be sure that your emails will look great on everything from desktops to smartphones.

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Welcome back to our Constant Contact Employee Spotlight series! We are shining the spotlight on Andrew, who works in our Engineering department as a Software Engineer. Our Engineering department works to create new features and also resolve any issues that may arise in the product. Read on to learn more about Andrew, what he's gained from working here, and what he likes to do when he's not being a problem solver.

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Hey everyone! My name is Jessica and I have been working for Constant Contact since March 2015. I've worked in many different areas of Constant Contact, including doing phone and chat support, making outbound calls to assist our newest customers, and working with our customer feedback team to learn more about our customers' needs and wants in the account. I'm currently a part of our Tier 2 technical support team, and I love being able to help our customers with those slightly more difficult requests!12278998_10153137717426671_6672421756914110710_n.jpg


When I'm not working with our customers, I love to read books and cuddle with my two cats. When the weather is nice, you can find me out on a boat up at Horsetooth Reservoir catching some sun and hanging with the family. Also I'm getting married next year, so planning a wedding takes up a lot of my free time currently.

 

I look forward to assisting you all here in the Community!