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Community News - Page 2

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You know it, you’ve seen it, you’ve used it. But have you ever wondered about the folks who keep Knowledge Base running? As a small team of writers, they normally prefer to operate behind the scenes. But today, they’ve agreed to step into the spotlight so that we can share a typical day in the Knowledge Base Team with you.

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Hello everyone! My name is Kyle and I started as the Community Manager in May 2018.

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We would like to acknowledge the honor of a Stevie® Award win for this year -- all thanks to our customers! 

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 medium.pngFor those of you not in the know, Knowledge Base is our online self-help channel. It’s where you go for answers! You can find step-by-step help on a specific task, as well as tips on how to get the most out of your Constant Contact tools. Just choose how you want to learn: our intuitive design breaks information down by topic and learning style. But it wasn’t always this easy... 

 

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Nothing is more important than our customers’ success, and Knowledge Base is here to help you achieve just that. As product experts, we dedicate ourselves to understanding exactly how you can get the most out of your Constant Contact tools. We know how crucial it is to have the knowledge you need, when you need it, so our video tutorials and how-to articles are online and always available at knowledgebase.constantcontact.com.

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 Ever get the nagging feeling that your email marketing is stuck in a rut? It’s frustrating, isn’t it?

 

It's time to break free! Spring is all about new beginnings, so let's refresh that email template and put it to work for you. 

 

Did we mention you've got a chance to win one of the following prizes?

Grand Prize- $1000 American Express Gift Card

1st Prize- $750 American Express Gift Card

2nd Prize- $500 American Express Gift Card

(2) 3rd Prizes- Email Strategy Consultation ($399 value!)

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We’re frequently asked what we do with our customer’s feedback. It’s a great question, and we cover that process here. When your feedback is submitted to the Community it is labeled as an idea and each idea has a status assigned to it. What on earth do these statuses mean and how can you leverage them to see the updates you'd like? I’ll explain.

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One responsibility of the Compliance team is performing Account Reviews (ARs) and List Reviews (LRs) with our customers. Although slightly different in nature, they are both conversations we have in order to gain a better understanding of a customer’s contact lists, sending history, and collection methods. These processes help us know what industry best practices we can recommend, as well as allow us to help protect Constant Contact’s sending reputation so that your emails will get to their intended destination.

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 A little animation can go a long way to making your email stand out in the inbox, and our team always looks for ways to contribute to our customers' success. 

 

 

So... we've created GIFs for you to use! Take a look and leave a comment letting us know what other types of GIFs you'd like to see. 

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The knowledge we have on email marketing is too good to keep to ourselves. That's why the Customer Success Team offers many FREE webinars! Topics run the gamut- we walk you through beating your writer’s block to get those creative juices flowing; we provide simple, actionable tips on how to improve your open rate; discuss how sign-up forms really can turn your prospects into your customers, and that’s just the beginning!

 

Read on for our email marketing tip of the month!

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