You know it, you’ve seen it, you’ve used it. But have you ever wondered about the folks who keepKnowledge Baserunning? As a small team of writers, they normally prefer to operate behind the scenes. But today, they’ve agreed to step into the spotlight so that we can share a typical day in the Knowledge Base Team with you.
For those of you not in the know, Knowledge Base is our online self-help channel. It’s where you go for answers! You can find step-by-step help on a specific task, as well as tips on how to get the most out of your Constant Contact tools. Just choose how you want to learn: our intuitive design breaks information down by topic and learning style. But it wasn’t always this easy...
Nothing is more important than our customers’ success, and Knowledge Base is here to help you achieve just that. As product experts, we dedicate ourselves to understanding exactly how you can get the most out of your Constant Contact tools. We know how crucial it is to have the knowledge you need, when you need it, so our video tutorials and how-to articles are online and always available atknowledgebase.constantcontact.com.
We’re frequently asked what we do with our customer’s feedback. It’s a great question, and we cover that process here. When your feedback is submitted to the Community it is labeled as an idea and each idea has a status assigned to it. What on earth do these statuses mean and how can you leverage them to see the updates you'd like? I’ll explain.
One responsibility of the Compliance team is performing Account Reviews (ARs) and List Reviews (LRs) with our customers. Although slightly different in nature, they are both conversations we have in order to gain a better understanding of a customer’s contact lists, sending history, and collection methods. These processes help us know what industry best practices we can recommend, as well as allow us to help protect Constant Contact’s sending reputation so that your emails will get to their intended destination.
The knowledge we have on email marketing is too good to keep to ourselves. That's why the Customer Success Team offers many FREE webinars! Topics run the gamut- we walk you through beating your writer’s block to get those creative juices flowing; we provide simple, actionable tips on how to improve your open rate; discuss how sign-up forms really can turn your prospects into your customers, and that’s just the beginning!