Hello! My name is Gwendolyn. I’ve been with Constant Contact since November 2016, working in Customer Support and now Social Support since April 2017. I assist customers over the phone, and I am super excited to start assisting customers via the community forum, too! Our customer satisfaction is important to me, and I am always looking for feedback and ways to improve the customer experience. When I have down time, I spend it mostly with my family and friends. I love knitting, and one of my favorite yarn shops is a Constant Contact customer, Longmont Yarn Shoppe in Longmont, CO! I also enjoy playing billiards, practicing kung fu, and engineering projects. Speaking of engineering, I received my degree in Materials Engineering in May 2012, so I’m really looking forward to bringing that expertise to Constant Contact. I am really happy to join the Community, and am happy to help with anything I can to make your experience with our products more efficient and enjoyable.
Here at Constant Contact, Small Business Week is an important event. We are happy to be celebrating this week with our Customers.
Small Business Week is from April 30 - May 6, 2017. You can participate by visiting the SBA website here, following along with the #SmallBusinessWeek on social media, or participating in our #MySmallBizWhy campaign.
Coming to a Community near you, Badges! We are so excited to let you all know that coming pretty soon you will start to see badges on your profile.
If you are asking yourself, "what is a badge?" don't worry we'll help you out. Were you a fan of the Pokemon Go! craze, do you use SnapChat or use a fitness tracker? Then you should know what badges are! These are the little tokens you get for reaching different milestones - maybe it was catching your first Pokemon, send your first snap with a filter, or reaching your 10K/day step goal. Read more to find out the kind of badges you can see in the Community!
As you might have noticed, on March 29th, the Community was down for a period of time. During this time we got a little face lift and we also went mobile responsive! We're happy to be able to provide a consistent experience for our members and visitors across all devices. Read more in the full article.
If I asked you to envision Constant Contact’s team of software designers and developers, what image comes to mind? Is it mole-like tech geeks who rarely emerge from their cubes for human interaction, peering into crystal balls to try and guess what their customers want and need, and relying only upon indirect channels of customer communication that don’t require actually speaking with a user face-to-face?
Keeping your small business in business isn’t easy. And being a family business makes things even more challenging. If you want your business to flourish for generations to come, you need to address your biggest challenges head on. There are still many misconceptions that persist when it comes to family business, too. They aren’t just the small general stores found along rural country roads. They are major drivers of jobs and economic growth, essential for a thriving economy.