We’re frequently asked what we do with our customer’s feedback. It’s a great question, and we cover that process here. When your feedback is submitted to the Community it is labeled as an idea and each idea has a status assigned to it. What on earth do these statuses mean and how can you leverage them to see the updates you'd like? I’ll explain.
One responsibility of the Compliance team is performing Account Reviews (ARs) and List Reviews (LRs) with our customers. Although slightly different in nature, they are both conversations we have in order to gain a better understanding of a customer’s contact lists, sending history, and collection methods. These processes help us know what industry best practices we can recommend, as well as allow us to help protect Constant Contact’s sending reputation so that your emails will get to their intended destination.
The knowledge we have on email marketing is too good to keep to ourselves. That's why the Customer Success Team offers many FREE webinars! Topics run the gamut- we walk you through beating your writer’s block to get those creative juices flowing; we provide simple, actionable tips on how to improve your open rate; discuss how sign-up forms really can turn your prospects into your customers, and that’s just the beginning!
The more we become reliant on the internet for storing data, shopping, banking, etc, the more cybercriminals will seek to exploit it. Through phishing it is possible for your sensitive data to become compromised. Organizations in particular are at great risk because a single employee who is phished could potentially compromise the entire company’s data. In this post, I’ll be discussing what phishing is, how to identify it, and some best practices to keep you secure in the event you come across it.
We’re happy you’re here. This is a place where people like you- small business owners, nonprofit organizers, and freelancers- can come together to share tips and tricks, receive product support, leave feedback for our teams, and so much more! Let’s explore the different areas of the Community so that you know what you’ll find in each section.
Most people know by now that in the world of email marketing, permission-based addresses are considered the gold standard; however, it’s not always clear just what exactly counts as “permission.” It gets even more confusing when you realize that there are different types of permission. In this post, I’m going to look at the two different types of permission: Implied and Explicit.
Welcome back to the newest installment of the Constant Contact Employee Spotlight! We're re-visiting the Voice of the Customer (VOC) department to talk with Nathan Lucas. Nathan is a Senior VOC/Tier 3 Technical Engineer and Developer (Tier 3 is our highest level of support). His department works to make sure that our customer's voices are heard and to provide a great customer experience within the product. Read on to find out what advice he has for our customers, his hobbies outside of the office and his favorite local small business.