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Hey everyone! My name is Jessica and I have been working for Constant Contact since March 2015. I've worked in many different areas of Constant Contact, including doing phone and chat support, making outbound calls to assist our newest customers, and working with our customer feedback team to learn more about our customers' needs and wants in the account. I'm currently a part of our Tier 2 technical support team, and I love being able to help our customers with those slightly more difficult requests!12278998_10153137717426671_6672421756914110710_n.jpg


When I'm not working with our customers, I love to read books and cuddle with my two cats. When the weather is nice, you can find me out on a boat up at Horsetooth Reservoir catching some sun and hanging with the family. Also I'm getting married next year, so planning a wedding takes up a lot of my free time currently.

 

I look forward to assisting you all here in the Community!

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In our newest Constant Contact Employee Spotlight, we're heading over to our Voice of the Customer (VOC) department to interview Patrick. Patrick is a VOC Program Manager. Wonder who is reading your feedback when you post on our Feedback board? That's him and his teammates! Read on to find out more about him, what makes him excited to work at Constant Contact, and who he likes to bring when he goes hiking.

 

Want to see who else we've thrown into the spotlight? Check out our interviews with KadeSherrie and Taylor!

 

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It’s time to get your holiday emails ready! Show off your email designed with our new editor for a chance to win great prizes for your business. We’re giving away the following prizes to 10 lucky folks who enter by 11/3/17:

  • Two Grand Prize Winners: A Constant Contact Professional Holiday Template 3-Pack, an Amazon® Echo & $250 Amex® Gift Card
  • Three First Prize Winners: A Constant Contact Professional Holiday Template, an Amazon Echo & $100 Amex® Gift Card
  • Five Second Prize Winners: An Amazon Echo

Simply create a new email template and post it in this thread to enter to win! 

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In our newest Constant Contact Employee Q&A, we're venturing over to our Human Resources department to interview Taylor. Taylor is a Senior Human Resources Generalist and is involved in many parts of our company. Read on to find out more about her, her role at Constant Contact, and what interesting item she has waited in line the longest for.

 

Want to see who else we've thrown into the spotlight? Check out our interviews with Kade and Sherrie!

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We think it’s so important to collect direct feedback from the people who use our products every day that we created an entire program to be sure it happens.

 

We call it the Customer Experience Outreach (“CXO”) program.

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Welcome to the second installment of our Constant Contact Employee Q&A! We already got to know one of our awesome Support Team Leads, Kade. So...who is next?

 

Sherrie is the Senior Director of our Product Management team. Know all of those awesome features and updates we have made to our product? Sherrie most likely had a hand in making it happen. We're throwing Sherrie into the spotlight and asking her a few questions. Let's go!

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Have you ever wondered what we do with the feedback that you send to us?  Take a look and see what  happens when you send us your honest feedback. We also want to make sure that all of you know we love hearing from our customers!

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Sending a single welcome email to new contacts is important and impactful. In fact, almost 75% of consumers expect a welcome email when they sign up, welcome emails are 86% more effective than email newsletters, and they generate 320% more revenue than other promotional emails. Find out how an automated welcome series can nurture new contacts and help you get even better results!

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We’re starting a new series where you get to meet some of the people behind the scenes at Constant Contact. We want to help put a name to the faces that you might hear on the phone and show you the people you don’t get to talk to on a regular basis, like our Marketing team, Product Teams and more! We’re very excited to start this off, so come on and take a look at our first victim, ahem I mean participant, Kade!

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