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This Friday (8/18), we're getting some of our customer care team together for our annual summer outing. This means that online chat will not be available after 11:30 am ET and phone support will close at 7pm ET. When calling into support you may experience longer hold times given the limited resources.
Thank you for your patience while we get our team together. For all of our help resources check out our Help Center.

Community News







Sending a single welcome email to new contacts is important and impactful. In fact, almost 75% of consumers expect a welcome email when they sign up, welcome emails are 86% more effective than email newsletters, and they generate 320% more revenue than other promotional emails. Find out how an automated welcome series can nurture new contacts and help you get even better results!



  • constant contact

We’re starting a new series where you get to meet some of the people behind the scenes at Constant Contact. We want to help put a name to the faces that you might hear on the phone and show you the people you don’t get to talk to on a regular basis, like our Marketing team, Product Teams and more! We’re very excited to start this off, so come on and take a look at our first victim, ahem I mean participant, Kade!


  • Behind the Scenes
  • constant contact
  • Employee Spotlight

Constant Contact's Partner Program will help you grow your business. How do you know if it is right for you?  Ask yourself these questions:  Do you maintain multiple Constant Contact accounts? Do you consider yourself an expert in online marketing strategies? Do you run a business and want to offer Email Marketing services as part of your services? If you answer yes to one or more of these, we want to help you earn more revenue with our suite of marketing campaign tools and dedicated support.


You might have read our article about the time we got to spend volunteering with this great organization. Now, find out more about the Thompson Island Outward Bound Education Center directly from someone who works there.





When I was invited to spend part of the day with some of my co-workers volunteering with the Thompson Island Outward Bound Education Center I did not even hesitate to say "Yes." I talk with customers every day through social media, here in the Community and also over the phones, but it's not every day that you get to see all of the additional work that they do once our conversation is over. I was excited to get to know one of the many customers who use Constant Contact for their email marketing.



We'll admit that the emoticons in the Community were a little...outdated. This has been an exciting 2017 for the Community with the new mobile-responsive site and the addition of badges. Now we have the addition of 66 new emojis for our members to include in their posts.




There are the typical facial expressions such as and but we're more than just a pretty face. We've included some nature-themed ones, technology and office-related ones, and even some fun emojis like a unicorn  , a taco  , and a donut   (personally, the donut is my favorite)!


Which one are you excited to use? Let us know what you think in the comments. Maybe include an emoji or two!


Nothing is more important to Constant Contact than the success of our customers. Our experts from the Customer Success team are dedicated to the success of small businesses and organizations and know how essential it is to have the knowledge you need to be successful with your email marketing. Our free webinars are available to help you get real results from your email marketing and expert advice on how to succeed with Constant Contact.



Hi, everyone!

My name is Doug and I have been with Constant Contact since March 2015. I was fast tracked to partner support and then an advanced partner agent which I have helped support for a little over a year. I love talking to all of our customers, learning about their businesses, and how our partners are helping others with their marketing needs.

When I am not chatting with our awesome customers, I love spending time outdoors doing pretty much anything. Being in Colorado, you have many different options for activities, some of my favorites include hiking, rock climbing, bike riding, camping, and skiing. If you ever catch me out on the slopes I’ll be wearing my full bright orange attire, can’t miss me!


(Image was prior to finishing out the full orange orangutan outfit)

I look forward to assisting everyone and learning more about them on the Community!

My name is Thomas and I've been an employee of Constant Contact since January of 2011. I've supported several pilot programs like Social Campaigns, and have been supporting our partners for over 2 years now. I have done phone, chat, and email support and am looking forward to answering your questions in the Community.


This is us at the Beach on Easter Weekend!This is us at the Beach on Easter Weekend!

Away from work, I spend time with my wife Stacie, 9-month-old son Kaleb and 14-year-old lab mix named Cider. We've lived in Port Charlotte, FL the past year and a half. I love working with the students at my church, going for long walks on the beach, and all aspects of media. Drawing, Painting, film, TV, Music, Writing - I love it all!



Skydiving!Skydiving!A couple fun facts, too:
I went skydiving when I was 23, would do it again in a heartbeat and recommend everyone skydives at least once in their lifetime. I am also working to host an annual event to raise awareness about human trafficking in Florida and around the world. If you'd like to help put an end to human trafficking where you are visit this site.