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8 Tips for Managing A Social Media Crisis

Honored Contributor

8 Tips for Managing A Social Media Crisis

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We all have those moments. The moments where something happens that is customer facing and they freak out.  We have them here, not too often, but when it happens, Social Media goes berserk.  Luckily, we have a great team here that knows how to respond on Twitter and Facebook when a problem arises.  Many of these tips listed in the Infographic below are used by us. And believe me, they work.


Here are 3 tips I give you:


Be transparent

Respond quickly

Follow Up


What tips can you share that have helped you during a crisis on Social Media or just on the phones/via email?


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Occasional Advisor

Re: 8 Tips for Managing A Social Media Crisis

Nice tips! Knowledge is a must which will help you to identify the kind of social media sites that are useful for your company. You can start conversation and contribute periodically knowing other's requirements. Know where your target market is and develop your company's reputation and build relationship with your potential customers.