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All Active LIst Contacts are Not in the Only List


All Active LIst Contacts are Not in the Only List

We have a daily newsletter and we have all of our contacts are in the Newsletter list we created.  Or, I should say that they are all supposed to be a member of that list.  There are 6 more Contacts than members that we have in the Newsletter list and I cannot find who these missing people are.  Is there any tools to do this that I haven't figure out yet?

CTCT Employee

Re: All Active LIst Contacts are Not in the Only List

Hi @BeauJensen1,


I took a look at your account and was able to locate those contacts that were not on a list. Basically, what you have to do is run an Advanced Search for  "List is Blank." This will show you everyone not on a list, including unsubscribes and contacts that do not have an email address, but when you try to add all those contacts to a list, there are only 13 or so that have email addresses, are not unsubscribed, but are not on any lists previously. Here are some graphics that will show you how to set up that Advanced Search:Advanced Search.png



List Is Blank Adv Search.png


 Hope that helps! If you have any questions or concerns, feel free to reach out here, or one of these other methods!





Gwendolyn B
Customer Engagement Specialist
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