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I'm so sorry to hear you feel this way! This is not the experience we want our customers to have. We definitely do care about our users and are always looking for ways to better our user's experience. In fact, is there anything we can help with in your account? Support is available by phone, chat, Twitter, Facebook, and here in the Community as well.
If you really cared about your Customers, you would offer a way to resolve this and provide refund for unused portion of my payment. I was a loyal Customer for 12 years! Paid thousands of dollars and helped you to build your company. Now, because I missed your refund window (5 days after payment!) by only 20 days your company refusing to help me. 5 Days Refund window! Who does it? I never heard of such thing. Most companies offer at least 30 days, and some even more.
For your account security we are unable to go into your billing details here in the Community. I can however see in your account you were able to get in touch with our phone support about this request as well. If you have any further questions, please give a call back in to our Billing Department. One of our billing agents can help you get the answers you need. Thanks!