Extremely Long Wait Times

Health Practitioners & Centers

Extremely Long Wait Times

I am on hold with Customer "Support" and was just informed that the wait time would be around 20 minutes!  Most large companies that offer support, will offer to call you back if wait times are long...what a concept, something that Constant Contact should implement asap.  This isn't support, it's abusing the customer.

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CTCT Employee

Re: Extremely Long Wait Times

We apologize for the long wait times you are currently experiencing. We are actively working on ways to provide a faster, more friendly experience. I have logged in your requesting for the automated call back during long wait times with our engineers. When this feature becomes available, you will be automatically notified.

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