How many touchpoints does your business have?
More than you think!
Some touchpoints are obvious:
But what about:
Are there interactions with customers and prospects that are affecting their perception of your company?
Conducting a review of all your touchpoints can lead to opportunities to positively impact what people think about your company.
Are you maximizing your touchpoints?
Don't let opportunities slip away.
Every time a customer or prospect interacts with your company, you have the opportunity to positively affect their perceptions of your business.
When all of your touchpoints deliver a relevant and consistent message, then you are maximizing those touchpoints and ensuring that the customer experience is a positive one.
When your customers have a positive experience with all touchpoints of your business, they are more likely to be engaged for the long term.