Showing results for 
Search instead for 
Did you mean: 

How the Local Business Owner can Take on Online Stores

CTCT Employee

How the Local Business Owner can Take on Online Stores


So, you’re a small retailer and you want to beat the appeal of online shops, huh? Well Gene Marks, contributor to, gives you 8 quick tips to remember when trying to defeat your online competitors.


  1.        Build a community – You’re part of a local community. People like supporting their local shops and small businesses. You have to be active! Advertise locally; get something about your business published in a local newspaper. That will look much better than a giant online retailer.
  2.        Get a customer-relationship-management (CRM) system – It’s a database, a database that you can build. Collect names and emails and communicate with your customers. Send them coupons and remember their birthday, make it personal.
  3.        Go mobile. – Let’s face it, mobile phones are becoming monsters in how customers interact with businesses, if your small business isn’t mobile ready, you might be missing out on potential buyers.
  4.        Educate – You know everything there is to know about your products! Prove it! Hold events at your store, teach them how to use your products, bring in experts. Do things that an online competitor couldn’t possibly do.

To read the other four fantastic tips from Gene, check out the full article on “How You, the Local Business Owner, Can Take on Amazon

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"