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Infographic: what customers hate about your brand in social media

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Trusted Contributor

Infographic: what customers hate about your brand in social media

In a recent article,

 

Which Social Media Mistakes Hurt Your Relationship With Consumers,

 

Jennifer Beese discusses the social mistakes consumers find unforgivable - based on age group, gender, etc. Citing a recent study by Disruptive Communications, where the company asked UK consumers "what was most likely to damage their opinion of a brand that uses social media,"  it's interesting but not surprising to note the variances - 18-24 year olds are less grammar conscious.  

 

Check out the infographic below to learn more, and of course, remember that your involvement in social media (or not) is directly tied to the audience you are trying to reach!

 

 

infographic-social-media-mistakes.png

Rosalind Morville
3 REPLIES 3
Contributing Solution Provider

Re: Infographic: what customers hate about your brand in social media

It would be interesting to see if those statistics were similar in the US.

Britain is more "proper" with their grammar and often pokes fun at the American English grammar.

 

 

 

Wiishing you awesome and continuing success,

 

Sumner Davenport

Puzzle Master, Solutions Consultant
Niche Marketing Strategy, Solutions & Support for the solopreneurs; small and mid-sized companies.
Publisher, Author, Speaker

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Trusted Contributor

Re: Infographic: what customers hate about your brand in social media

Agreed! Will keep my eyes peeled for a similar study stateside!

Rosalind Morville
Occasional Advisor

Re: Infographic: what customers hate about your brand in social media

Very appealing infographic! Posting inappropriate content,purposeful spamming in social medias create a negative impact on the brand. Don't do these kind of common mistakes.

Regular visit with genuine posts, willingness to help others, creating good content and participation will definitely increase your brand value with each passing day.