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Office 365 Customer Story: 3M Races Forward to Enable Enterprise-Wide Collaboration (Part 2)

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Office 365 Customer Story: 3M Races Forward to Enable Enterprise-Wide Collaboration (Part 2)

Hi all! The following is part 2 to the blog post from last month. Continuing the journey of 3M's customer story from last month. In this 2nd part of the story, we look at the following:
  • Rapidly and easily deploying Microsoft Office using Click--to-Run 
  • The ease of use for staff to use Office
  • The ability to get more value of out Office 365 by using all of the tools
 
This article excerpt, by Stephen Magnuson, originally appeared here: http://bit.ly/1DQb2Ly
 
We’re very proud of our record of innovation here at 3M, and we are always striving to improve. 3M takes a very thoughtful approach to our IT deployments, balancing organizational disruption of new technology with user demand and the productivity enhancing potential it can bring. Microsoft delivered the tools to help us make our Office 365 ProPlus rollout fast and easy, even in a large, diverse environment like ours. Just four months after announcing our Office 365 direction to the company, we’ve deployed Office 365 ProPlus to more than 60,000 employees and nearly 6,000 mobile devices.
 
Using self-service for rapid progress
When we first learned about Click-to-Run we knew we wanted to use it because it relieves IT of the responsibility for installs and updates and lets users manage them instead. We chose to use the System Center Configuration Manager and a user self-service portal, which let us save bandwidth by deploying from local distribution points while still delivering the streaming advantages of Click-to-Run.
 
We sent links to 5,000 early adopters across the company, and then began deploying in geographically distributed waves to minimize help desk and network impacts in a given region. Deployment was going so well, soon we were sending out 20,000 links per week. The self-service part of the rollout lasted about two months, and 48,000 employees installed Office on their own during that time span seeing up to 10,000 installs per week. After that we began push deployments to the remaining employees.
 
Our devices now automatically perform Office updates from the cloud without IT involvement. That’s one of the big benefits of cloud computing—IT can get out of the low-value business of delivering updates and focus on enabling our users to get the most out of new features. And the fact that Office 365 ProPlus updates from both a functional and a security aspect was a big selling point for us, because we will never have to do a major Office upgrade again.
 
Managing change
Office 365 is an important project for the company, so we made sure that employees were prepared. We appointed an executive sponsor for the project to get the word out through a video. We also dedicated our collaboration centers to Office 365 for six months so that employees could come in anytime and see what they were getting through demos, literature, and classes.
 
With Office 365 ProPlus we didn’t see the need for mandatory training because our employees were familiar with Office and we felt they could begin using Office 365 ProPlus immediately. And we were right—we saw immediate uptake on day one. For employees that wanted to learn more we created tip sheets, e-Learning sessions, and 90-second task-specific videos.
 
Tracking adoption and benefits
Once most employees had Office 365 ProPlus, we made Lync Online available to everyone. The financial benefits of Lync Online along the new mobility features gave users plenty of incentive to make the move.
 
We also saw a huge uptake in OneDrive for Business usage, with about 10,000 active users. We have about nine terabytes (TB) of data on OneDrive today, and that is increasing at about half a terabyte per week. OneDrive is especially big with our Sales and Marketing teams because it lets those employees access documents anywhere. Documents from user’s PCs are automatically backed up to the cloud and synced across their devices, and can be easily and securely shared with other 3M employees and customers.
 
We promoted this project with the tagline, “Making decisions faster, improving the speed at which we do business.” Even though we are only a few months in, I can see the differences. I’m looking forward to getting Office 365 fully deployed with Exchange Online and SharePoint Online to see how much more value we can add.
Peace and Blessings,
Nikkia T. Carter, MCPS, MS, CTT
CEO/Owner, Carter-McGowan Services, LLC
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