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Survey Errors?

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Survey Errors?

Anyone else getting this message when trying to copy or create a survey?

We're sorry, but there was an error processing your request. Please try again. (SURV_001)

We aren't able to send any out and customer support was ZERO help!

CTCT Employee

Re: Survey Errors?

Hello @CorinaR2


Thank you for reaching out on the Community. We're sorry for the experience you have had so far and we definitely want to get this resolved so you can get back to creating surveys! I touched base with our advanced support team and they are taking this on as a case. The current turnaround time is within the next four business days and they will contact you at the email address associated with your account. If you need any additional assistance in the meantime, please let us know!

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