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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Does your nonprofit fear complaints from your donors? You aren’t alone. Don’t let your fear lead as bad results often follow. You have control of your fear and can need to handle complaints in order to move on. Ignoring the people complaining isn’t the solution. Future Fundraising Now shared some ideas on how to respond to the two most common categories of donor complaints.
“You can’t please everyone” complaints.
Your attempts to please everyone will mess up your fundraising efforts. Stick with your process and what you know works. Don’t let other people make you feel guilty or define your strategy.
“We messed up” complaints.
Act quickly on behalf of the donor who complained to make things right. Things will happen and they might actually be your fault. It’s okay to own up to things in order to move on.
Want to know more about how to tell what type of complaint you are hearing? Check out the full article by Jeff Brooks on Future Fundraising Now.
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