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opt-in confirmation web page, new logo

SOLVED
Occasional Participant

opt-in confirmation web page, new logo

I am using opt-in to confirm new signups from my organization's website.

When clicking the "confirm" link in the confirmation email, it redirects to a Thank You page that has the old logo for my organization.

How do I update the logo on the Thank You page people see after confirming opt-in?

I have already deleted the old logo file from the Library. I have also reviewed the Update Profile form and it uses the new logo, but these have not solved the issue.

Thank you.

 

5 REPLIES
Highlighted
CTCT Employee

Re: opt-in confirmation web page, new logo

Hello @NourishPierceCounty,

 

Thank you for reaching out to the Community! I completely understand why you would like to edit the confirmation email so it has your correct logo on it. To make this easy for you, please take a look at our great article that explains how to edit the confirmed opt-in email for new customers


Zoe_H
Community & Social Media Support

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Occasional Participant

Re: opt-in confirmation web page, new logo

Zoe,

My question related to the website that people are directed to from the confirmation email, not the content of the confirmation email itself.

 

The old logo is on the page that appears after people have clicked the confirm link in the confirmation email. How do I adjust the logo on that page?

 

I have already deleted the old logo file from the Library. I have also reviewed the Update Profile form and it uses the new logo, but it has not solved the issue.

 

CTCT Employee

Re: opt-in confirmation web page, new logo

Hi @NourishPierceCounty

 

Thank you for that information. I believe the problem you are encountering is actually on the My Settings option. If you go into the Organization information on that page, there is an option for Organization logo that can be removed or changed so that you don't see the previous logo. Please feel free to reach out should this not work. 

 

Thank you for choosing Constant Contact. Have a great day!

 

 


Adrienne B.
Community & Social Media Support

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Occasional Participant

Re: opt-in confirmation web page, new logo

Hi Adrienne,

Thank you for your assistance. However, that did not solve the problem either.

I have checked the logo file on our Organization information page under My Settings and it has the new logo, not the old logo. So, this did not resolve my issue. 

Any additional suggestions?

 

CTCT Employee

Re: opt-in confirmation web page, new logo

Hello @NourishPierceCounty,

 

I'm sorry for the difficulty we've had getting this corrected for you so far.  It seems that you've run into a relatively rare system issue.  Our development team is aware of the problem and working on a solution, in the meantime though I've manually updated that image in your account.  If you check that confirmation page again, it should have the image you'd selected on your 'My Settings' page while troubleshooting earlier.


Aaron H
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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