video block missing?

All Star

video block missing?

Im working on our company newsletter and notice that I cant see the video block to add a video.  I've used it many times in the past.. it's strange that it's not there at all.  Anyone know what's going on?

Tags (1)
CTCT Employee

Re: video block missing?

Hello @merediths601,


Thank you for reaching out to the Community! I do apologize that your video block is not available, it is because of the type of template that was chosen to create this email. You are currently using our older generation of editing emails. If you want to fix this issue for the future and never have the video block go missing again, please switch to our Third Generation of editing emails and you will find that those templates are mobile responsive and much more user friendly. Thank you! 

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.