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500 Error Retrieving Bounces from a Follow-Up Email to Event Registrants

SOLVED
Occasional Visitor

500 Error Retrieving Bounces from a Follow-Up Email to Event Registrants

I have a small utility that we use to update our CRM with bounce data from Constant Contact. The code works as expected with one exception. I suspect I am missing something I should be doing code-wise, and I hope someone is able to point me in the right direction.

If a campaign was sent as a follow-up to an event (webinar, for example) for which we used EventSpot to do the registration, I get a 500 error when trying to retrieve bounce data. The same code runs and is successful for campaigns that are "standalone"- by that I mean they are not associated with an event from EventSpot in any way.

The GET fails for this:
https://api.constantcontact.com/ws/customers/[ourlogin]/campaigns/[campaignID]/events/bounces

If this is unclear, anyone needs additional information, etc., please let me know.

Thanks for your advice on this (and if someone has already asked this, please point me there, as I have missed it).

2 REPLIES 2
CTCT Employee

Re: 500 Error Retrieving Bounces from a Follow-Up Email to Event Registrants

Hi,

 

I just tested in my account to make sure I could get to that endpoint for an email sent in relation to an event.  I chose the "Email Registrants" email option for the event, and after the email was sent I could get to:

 

https://api.constantcontact.com/ws/customers/username/campaigns/email-id/events/bounces

 

It appears that our account review department needs you to call in to 866-433-8499 in order to reinstate some activity in your account, and that appears to be what is causing you not to be able to access event email details.  This wasn't intentional, and I am alerting our engineering team that accounts that need a review are unable to use these endpoints.  I apologize for the inconvenience!

 

Best Regards,

Shannon W.

API Support Specialist

Occasional Visitor

Re: 500 Error Retrieving Bounces from a Follow-Up Email to Event Registrants

Thank you for your response and help! I'll let my users know to call (in case they aren't already aware).