API v3 anomaly - searching for contact

SOLVED
Highlighted
Developer

API v3 anomaly - searching for contact

In my development process, I realize I have made some incorrect calls using the API v3 that are giving me less than favorable results now. Here is one of my issues:

 

(Using your 'API Reference' site) When I search for a contact 'media@bob-brock.com'

https://api.cc.email/v3/contacts?status=all&email=media%40bob-brock.com&include_count=false

I get the following results:

{
  "contacts": [
    {
      "contact_id": "41deab72-c048-11e9-9b46-d4ae52733d3a",
      "email_address": {
        "address": "media@goldrushgetaways.com",
        "permission_to_send": "implicit",
        "created_at": "2020-06-23T23:53:33Z",
        "updated_at": "2020-06-26T17:30:00Z",
        "opt_in_source": "Account",
        "opt_in_date": "2020-06-23T23:53:33Z",
        "confirm_status": "off"
      },
      "first_name": "fname",
      "last_name": "lname",
      "update_source": "Account",
      "create_source": "Account",
      "created_at": "2019-08-16T17:06:58Z",
      "updated_at": "2020-06-26T17:30:00Z",
      "deleted_at": "2020-06-26"
    },
    {
      "contact_id": "a8919a06-6fab-11ea-b790-d4ae52733d3a",
      "email_address": {
        "address": "testuser63-a@email.com",
        "permission_to_send": "implicit",
        "created_at": "2020-03-26T21:51:07Z",
        "updated_at": "2020-06-26T17:33:56Z",
        "opt_in_source": "Account",
        "opt_in_date": "2020-03-26T21:51:07Z",
        "confirm_status": "off"
      },
      "first_name": "fname",
      "last_name": "lname",
      "update_source": "Account",
      "create_source": "Account",
      "created_at": "2020-03-26T21:49:24Z",
      "updated_at": "2020-06-26T17:33:56Z",
      "deleted_at": "2020-06-26"
    }
  ]
}

Where is the reference to the address that I actually searched for?

Then when I try to add the contact 'media@bob-brock.com' I get a conflict error message. (I can supply the exception data if requested)

As I said, I realize I am responsible for the mixed up data due to previous interactions with the data. But, how do I fix these contacts and get the results to be correct?

Your assistance is greatly appreciated!

Thank you, Bob

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: API v3 anomaly - searching for contact

Hi @Goldrush,

 

In order to fully research the issue we will need some private information. We will reach out to you in a private case/email.


Regards,
Jimmy D.
Tier II API Support Engineer

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Re: API v3 anomaly - searching for contact

Hi @Goldrush,

 

In order to fully research the issue we will need some private information. We will reach out to you in a private case/email.


Regards,
Jimmy D.
Tier II API Support Engineer

View solution in original post

Highlighted
Developer

Re: API v3 anomaly - searching for contact

My apologies, I accepted your answer expecting that you took care of the contacts in question.

I just searched that same contact again <media@bob-brock.com> and received the same results.

Will you be performing the hard reset for the <testuser63-a@email.com> and <media@goldrushgetaways.com> addresses?

Developer Portal

View API documentation, code samples, get your API key.

Visit Page

Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More
Featured