AutoResponders - way to cause immediate send out

Occasional Participant

AutoResponders - way to cause immediate send out

Hi there,
I have multiple websites, with different customer bases.
I need to be able to have people sign up on these different sites and receive an email instantly that is addressed to that customer base.
I found how to make an auto-responder that just goes to certain lists,which is great, but it takes up to 24 hours before it is sent out.
Is there a way to either:
A) Speed up how quickly a specific autoresponder goes out?
B) Make more than one Welcome email?
Thanks,

Paul

27 REPLIES 27
Occasional Participant

Hi Elijah,

 

Thanks for the reply. Do you have an approximate range of dates when this feature might be available to all accounts? We are planning to integrate an autoresponder campaign with our membership form within the next month or so, and were hoping to be able to test and implement a same day autoresponder by then.

 

If the feature likely wouldn;t be available that soon, would having our account upgraded to the newer type still be an option? What kind of backup would we need to do, if our email archive is going to be wiped out? Would we need to recreate all of our custom email templates, or would there be a place to save these where they would not be affected by the change?

 

Thanks,

 

James

Hi James,

 

I checked in with our product team to be sure and it looks like your account falls into a category that is expected to gain access to the new Autoresponder feature within the next two weeks, and possibly as soon as the end of this week. If there is a change to that plan, I will be sure to reach out and let you know.

 

Sincerely,

Elijah G.
API Support Engineer
Regular Participant

So any word on this function? I just set up an autoresponder today and the earliest I was able to schedule my autoresponder was 1 day later.

Hello,

 

We do not have a timeline right now for when these newer automation features will be available for customers that are still using the standalone product suite. Currently the fastest way to gain access to the new Automation and Autoresponder features would be to chat with our general support team about having your account converted over to our new Toolkit product interface. You can find all of the best ways to contact us here: http://www.constantcontact.com/resource-center

 

Sincerely,

Elijah G.
API Support Engineer
Occasional Participant

How would I know if I have an "older style" of account  (you mentioned this in your message) 

Hello,

 

The best way to know is by the appearance of the home-page after logging in to the account. If you're using our new Toolkit experience, you should see something similar to this (without the trial end message):

 

ToolKit-TrialEnd

 

If you do not have an account using our new Toolkit and you are interested in switching, the best way to start is to contact our support team.

 

Sincerely,

Elijah G.
API Support Engineer

Any updates on this yet? Also, I want to be able to use the template from autoresponder for general emails, but have been unsuccessful in doing so thus far.

 

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