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AutoResponders - way to cause immediate send out

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Visitor

AutoResponders - way to cause immediate send out

Hi there,
I have multiple websites, with different customer bases.
I need to be able to have people sign up on these different sites and receive an email instantly that is addressed to that customer base.
I found how to make an auto-responder that just goes to certain lists,which is great, but it takes up to 24 hours before it is sent out.
Is there a way to either:
A) Speed up how quickly a specific autoresponder goes out?
B) Make more than one Welcome email?
Thanks,

Paul

27 REPLIES 27
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Employee

Re: AutoResponders - way to cause immediate send out

Hi Paul,

 

Sorry, there isn't a way to cause an immediate send out for autoresponders, and you are be limited to one welcome email.  The only way to really trigger an immediate email other than the welcome email would be to add a contact to a list and trigger an email through the API, either by adding the contact to a list that has received the email and rescheduling it (within 30 days of the original email send date), or to put the contact in their own list and create and schedule an email just to them.  (I wouldn't really recommend the second way, as it is labor intensive both from a coding perspective and our system).

 

I will add your request to have multiple welcome emails to our list of customers requesting that feature.  Sorry for the limitation!

 

Best Regards,

Shannon W.

API Support Specialist

 

P.S.  To clarify one possible follow up question, we can't currently set autoresponders to go out to separate lists (e.g.  autoresponder 1 goes to list A and autoresponder 2 goes to list B) -- all of the autoresponders have to go to the same set of lists.  This is another feature request that we have passed onto our developers.

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Visitor

Re: AutoResponders - way to cause immediate send out

Thanks for letting me know, Shannon. *sad face*

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New Member

Re: AutoResponders - way to cause immediate send out

That would be a great upgrade!  As is, not having those features limits the utility of Constant Contact!

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Employee

Re: AutoResponders - way to cause immediate send out

Hi,

 

I added you both to the list of users who are requesting the feature!  Thank you.

 

Best Regards,

Shannon W.

API Support Specialist

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Occasional Visitor

Re: AutoResponders - way to cause immediate send out

I also need these capabilities right now.

 

I am certainly going to cancel my CC account as soon as I determine a suitable competitor who can handle these immediately sent autoresponder when someone signs up from a webform.

 

I cannot believe a website visitor who opts-in and wants a free content product needs to wait 24 hours before they can receive that email.

 

Isn't that the point of an autoresponder?????

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Moderator

Re: AutoResponders - way to cause immediate send out

Thanks for the feedback Jason, we are working on a new feature for transactional messages (I.E. async one off emails that are triggered based off of some sort of an action).  We do have a Welcome Email that can be triggered immediately whenever a Contact is first added to an account that should like it could fit you needs today though.  The only limitation on that email is that it's only for the very first time a Contact signs up and can only be sent once per Contact.  Let me know if you think this would solve your problem and I can let you know how to trigger it, or you can read our documentation here: http://developer.constantcontact.com/docs/contacts-api/contacts-index.html

Dave Berard
Senior Product Manager, Constant Contact
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Frequent Visitor

Re: AutoResponders - way to cause immediate send out

I find it strange how impossible it is to styleize the welcome email. I have a really brautiful autoresponder that looks exactly how I want it to look. It's very confusing in the interface that the welcome email and the autoresponder are in different places and operate in completely different ways. I just got used to your editor, and now I have to use a different (and way worse) one for the welcome email. I know you have this on "your to do list" but when will this fix ultimately roll out?

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Occasional Visitor

Re: AutoResponders - way to cause immediate send out

Is there a way to add a document to the welcome email?  I'm offering a Free Report for signing up and would like to get to them immediately.

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Moderator

Re: AutoResponders - way to cause immediate send out

We do not support attachments in any of our products.  You can insert a link to download the paper assuming it is hosted online.  This is the easiest way to accomplish what you're looking to do.

Dave Berard
Senior Product Manager, Constant Contact
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