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Bounce Codes

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Occasional Contributor

Bounce Codes

Hello Constant Contact Support,

 

Please confirm that the following list of bounce codes is complete:

 

B - non-existent address
D – undeliverable
F - mailbox full
V - vacation or autoreply
Z – Blocked
X - Other

 

Also, please confirm that the codes B, D and Z are hard bounce codes.  

 

What does the code X stand for? Is it correct to mark the members as hard bounced if their bounce code is X?

 

Thanks & Regards,

Srinivas

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Honored Contributor

Re: Bounce Codes

Hello,

 

I can verify that B, D, and Z are hard bounce codes. In the case of the X type, that will contain any bounce message that could not be parsed by Constant Contact. Usually I do see these tending to be hard bounces, but I would only treat them as a hard bounce if it is a recurring bounce for that contact.

 

Best Regards,

Elijah G.
API Support Engineer

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Highlighted
Honored Contributor

Re: Bounce Codes

Hello,

 

I can verify that B, D, and Z are hard bounce codes. In the case of the X type, that will contain any bounce message that could not be parsed by Constant Contact. Usually I do see these tending to be hard bounces, but I would only treat them as a hard bounce if it is a recurring bounce for that contact.

 

Best Regards,

Elijah G.
API Support Engineer

View solution in original post

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