The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

CC opt-in form button does not work with Facebook app page

Highlighted
Occasional Organizer

CC opt-in form button does not work with Facebook app page

Even though I'm using an HTML box for the button code for my Constant Contact list opt-in form, when it is clicked on the tab page of Facebook, it doesn't work and I get an error message about a broken link.  Why?  The same button code works on my website in Wordpress.

 

Here's the tab page in question:  https://www.facebook.com/aidafghanistanforeducation/app_262599323761846

 

My direct email is {redacted}.  Please use that rather than the organization email.  I work for the organization that has the CC account.

4 REPLIES 4
Highlighted
Moderator

Re: CC opt-in form button does not work with Facebook app page

The problem is that the code you added for the link destiation is HTML encoded.  Basically, instead of & for the query parameter link chain you have &, this is causing the second value to not be treated correctly and thus it breaks the redirect you put in.  By changing the & to an & in the link destiation, this will fix your problem and the redirect will work correctly. 

Dave Berard
Senior Product Manager, Constant Contact
Highlighted
Occasional Organizer

Re: CC opt-in form button does not work with Facebook app page

Thank you Dave.  I've edited it now repeatedly taking out the amp; but each time I save it, it reverts back.  Any suggestions?  Thank you for emailing me at RLEschler@gmail.com

Highlighted
Moderator

Re: CC opt-in form button does not work with Facebook app page

Sounds like this is a Facebook limitation and going to be hard to get around.  The best option is likely to use the link directly to your signup form instead of redirecting through your website.  I'll email you think link to your direct signup form. 

Dave Berard
Senior Product Manager, Constant Contact
Highlighted
Moderator

Re: CC opt-in form button does not work with Facebook app page

Also, while not the same as what you're looking to do, you can use this Facebook App to create a signup option on any Facebook Page (not possible with personal profiles, only Pages): https://apps.facebook.com/ctctjmml/

Dave Berard
Senior Product Manager, Constant Contact
Developer Portal

View API documentation, code samples, get your API key.

Visit Page

Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured