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Can API trigger email (followup survey) from event in our software (closing a problem ticket)?

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New Member

Can API trigger email (followup survey) from event in our software (closing a problem ticket)?

We are ideally looking for a solution with an API that will allow us to trigger an email survey based on an event in our 3rd party software (in this case, closing a customer ticket.) Is this possible with Constant contact?

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Employee

Re: Can API trigger email (followup survey) from event in our software (closing a problem ticket)?

Hello,

 

If you are using the API, as with the regular user interface, the only way to trigger a one off email to a customer is through the autoresponder.  Which is activated only when a customer is newly added to the account into an autoresponder list.  So while it might be possible to trigger this when a customer closes a ticket, I am not sure how realistic it would be to implement.

 

Regards,

Benjamin Soder
NOC Analyst
Constant Contact
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