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Can't login to Constant Contact Signup Form Generator

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Occasional Participant

Can't login to Constant Contact Signup Form Generator

I'm not really sure what the problem is. I try to use the Constant Contact login information, but it just gives me the error:

 

We could not authenticate those credentials! Please try again. (?)

 

Is the folder supposed to have special permissions, or located somewhere specific on the server to run right? I don't know why its not authenticating.

 

Maybe something to do with the update to latest PHP 5.3? I had to manually create the log file to even get the code to run.

 

Currently on a Plesk 10 server, running latest PHP, the generator folder is in the httpdocs folder

 

Thanks.

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Occasional Participant

Re: Can't login to Constant Contact Signup Form Generator

Discovered the problem, Port 443 was blocked for all outgoing server traffic (other than email). Once that was opened it seems to be working fine.

 

Might be worth noting in the documentation or something that it should be open to use the script.

 

Thanks for all the help though!

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14 REPLIES 14
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Employee

Re: Can't login to Constant Contact Signup Form Generator

Hi Amy,

 

This could be caused by a few different things.  Are you logging in with the same username and password that you would use to log into your constant contact account on constantcontact.com. 

 

Thanks,

Ryan Davis
Quality Engineer
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Occasional Participant

Re: Can't login to Constant Contact Signup Form Generator

Yes, same user/pass as used to log into Constant Contact

 

Hmm, also tried editing permissions to those files, not working yet.

 

I saw that it created a config file on the server, I edited that and manually added my user/pass but that didn't help either.

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Advisor

Re: Can't login to Constant Contact Signup Form Generator

Just for testing, can you make sure that all files and directories under the CCSFG folder are have read, write, execute permissions? Each php page references other php files, which may not be readable with the default permissions.

 

Please post the end of your webserver log file when you next try, just in case it shows anything useful.

 

Phil

Phil Ayres

Principle - Consected
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Re: Can't login to Constant Contact Signup Form Generator

Entire folder set to 777 permissions

 

Log

2011-07-26T12:00:58-07:00 - ### Credentials Page ###.
2011-07-26T12:00:58-07:00 - Credentials written to config file.
2011-07-26T12:00:58-07:00 - Credentials reset to blank in config file.
2011-07-26T12:00:58-07:00 - ??? Error authenticating credentials using service description for rigginsidaho.

 

If I add in the username/login to the config.php it will show me as logged in, but going to the next page, Lists it loses it and throws an error.

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Employee

Re: Can't login to Constant Contact Signup Form Generator

Hey Amy,

 

When you uploaded the files were you using a PC or a MAC and what file transfer method did you use?

 

Thank you,
Ryan

Ryan Davis
Quality Engineer
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Occasional Participant

Re: Can't login to Constant Contact Signup Form Generator

Using a PC, Filezilla set to Auto transfer type, which picks which way to upload depending on filetype.

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Advisor

Re: Can't login to Constant Contact Signup Form Generator

I don't know if you fixed this yet. I found that I had a problem when I changed the permissions on the setup directory itself, even though the files were visible. Also, I remember I had to change the ownership of the files. For mine, everything is owned by the www-data owner / www-data group, which is the owner / group that the web server runs as. I had to run

 

 

chown --recursive www-data:www-data * 

 to get it to work originally. Your web user may be different, so you should check. 

 

 

 

 

Phil Ayres

Principle - Consected
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Employee

Re: Can't login to Constant Contact Signup Form Generator

Hi Amy,

 

Can you try to upload it to a new directory and delete the config.php file.  It will recreate itself when it gets loaded. 

 

Thank you,

Ryan Davis
Quality Engineer
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Occasional Participant

Re: Can't login to Constant Contact Signup Form Generator

Discovered the problem, Port 443 was blocked for all outgoing server traffic (other than email). Once that was opened it seems to be working fine.

 

Might be worth noting in the documentation or something that it should be open to use the script.

 

Thanks for all the help though!

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