Cannot generate API key/500 Error

Frequent Participant

Cannot generate API key/500 Error

Hi all, I'm trying to generate my API key and keep getting 500 errors with the description:

 

"The server encountered an internal error () that prevented it from fulfilling this request."

 

Any ideas? Is this on CC's end? Thanks for any help!

2 REPLIES 2
Moderator

Hey Bonnie,

 

Usually when users encounter this error, it ends up resolving itself before I can get a good look at it. Have you been able to access the key generator since your original issues? If you're still seeing the same issues, I would suggest trying a different web browser to start off, then reaching back out to us with the results.

Nick Galbraith
Support Engineer
Frequent Participant

Thanks Nick, I tried it this morning and it worked just fine. I got my API key and now have got some code in place. Trying to troublshoot a 400 (Bad Request) error now. Thanks again for your quick response!

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