Cannot generate API key/500 Error

Frequent Participant

Cannot generate API key/500 Error

Hi all, I'm trying to generate my API key and keep getting 500 errors with the description:


"The server encountered an internal error () that prevented it from fulfilling this request."


Any ideas? Is this on CC's end? Thanks for any help!


Hey Bonnie,


Usually when users encounter this error, it ends up resolving itself before I can get a good look at it. Have you been able to access the key generator since your original issues? If you're still seeing the same issues, I would suggest trying a different web browser to start off, then reaching back out to us with the results.

Nick Galbraith
Support Engineer
Frequent Participant

Thanks Nick, I tried it this morning and it worked just fine. I got my API key and now have got some code in place. Trying to troublshoot a 400 (Bad Request) error now. Thanks again for your quick response!

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