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Confused about eMails visible in UI

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ShawnM641
Frequent Participant

Confused about eMails visible in UI

Using the API I have created and deleleted a couple of dozen eMails for a given client. I'm still in development mode. When I log in to the bpconsole web site and then in to my clients portal I see one eMail, the one that I have currently active and all the deleted ones are not shown. However, when I click through to the client details from my console I see ALL e-mails ever created. Not only that but I could preview e-mails the client considers deleted. This strikes me as a bug. It does probably explain why when I try and reuse the name of a deleted eMail I get told it already exists even though it is no longer visible to the client.

 

Comments or clarifications?

 

Shawn

 

1 ACCEPTED SOLUTION
DaveBerard
Moderator

No email campaign is ever permanently deleted.  When you delete the Campaign through the API, it is moved to the "Removed" area of the Email Marketing product (Login -> Email Marketing -> Restore).  At any time, the Campaigns can be restored and copied, sent or any other available action depending on the status and age of the Campaign.  This is why you can't use the same internal storage name a second time and also why in the partner console you can see all the campaigns for the customer. 

Dave Berard
Senior Product Manager, Constant Contact

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2 REPLIES 2
DaveBerard
Moderator

No email campaign is ever permanently deleted.  When you delete the Campaign through the API, it is moved to the "Removed" area of the Email Marketing product (Login -> Email Marketing -> Restore).  At any time, the Campaigns can be restored and copied, sent or any other available action depending on the status and age of the Campaign.  This is why you can't use the same internal storage name a second time and also why in the partner console you can see all the campaigns for the customer. 

Dave Berard
Senior Product Manager, Constant Contact

View solution in original post

ShawnM641
Frequent Participant

Found it, thanks.

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