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Email address broken?

Highlighted
Occasional Contributor

Email address broken?

I emailed support as directed by the documentation to request permissions to send campaigns via the api and the message bounced back (see below).

 

Please advise ....

 

Delivery has failed to these recipients or distribution lists:

[redacted]
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

 

#550 5.7.1 RESOLVER.RST.AuthRequired; authentication required ##

Diagnostic information for administrators:

Generating server: roving.com

[redacted]

3 REPLIES 3
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Employee

Re: [redacted] broken?

Hey,

 

The email that is represented on our scheduling page says appconnect@constantcontact.com.  We did have an email address related to [redacted] but it was removed some time ago.  I apologize for the confusion but if you were looking for scheduling permissions you can email appconnect or webservices@constantcontact.com.

 

 

Ryan Davis
Quality Engineer
Highlighted
Occasional Contributor

Re: [redacted] broken?

Correction, I did in fact email appconnect@constantcontact.com, but the bounceback that came back mentioned [redacted]. Perhaps you have appconnect automatically forwarding to apisupport? 

 

Either way, I'd update the doc with the correct email address.

Highlighted
Employee

Re: [redacted] broken?

Hey,

 

Thank you for bringing this information forward and I will pass it along to have this fixed.

Ryan Davis
Quality Engineer
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