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Error 500 on specific EMail addresses

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Advisor

Error 500 on specific EMail addresses

Hi, (using the REST API) there are certain email addresses that seem to alway return an Error 500: Server Error message. Examples:

 

email=redacted

The Internal customer ID is: 1228873431

 

email=redacted

The Internal customer ID is: 7267

 

The error occurs when performing a GET on this URI

https://api.constantcontact.com/ws/customers/redacted/contacts/1228873431

 

There are other as well, though not many.  Most go through in the process just fine.  It's not a random thing either.  It's always these same email addresses that have the issue.

 

I would be extremely grateful if we could get to the bottom of this.

 

Thanks,

 

Chris

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Employee

Re: Error 500 on specific EMail addresses

Hi Chris,

 

Yes, we're going to re-sync the database for the account, so all affected email addresses in it are re-synced and not return that 500 error.  I will keep you posted on the status of the work and when it's complete.

 

There should be no effects to the account other than not returning the 500's.

 

Best Regards,

Shannon Wallace

Partner API Support Engineer

 

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Employee

Re: Error 500 on specific EMail addresses

Hi Chris,

 

I'm removing their email addresses from your post, since this is a public forum.  There is probably some data corruption on our side.  I will investigate to see if we can find the cause.  Thank you for pointing this out.

 

Best Regards,

Shannon Wallace

Partner API Support Engineer

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Advisor

Re: Error 500 on specific EMail addresses

Yeah, thank you. My bad about posting the email address.

 

Is there a way to check for data corruption for all of this client's emails  As I mentioned there were several emails that returned this same error message.  A rough estimate is around 15 or 20 emails returned this message.

 

Thanks,

 

Chris

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Employee

Re: Error 500 on specific EMail addresses

Hi Chris,

 

Yes, we're going to re-sync the database for the account, so all affected email addresses in it are re-synced and not return that 500 error.  I will keep you posted on the status of the work and when it's complete.

 

There should be no effects to the account other than not returning the 500's.

 

Best Regards,

Shannon Wallace

Partner API Support Engineer

 

View solution in original post

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Advisor

Re: Error 500 on specific EMail addresses

That's a great answer...  Thank you.

 

Chris

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