Failure Url Not working


Failure Url Not working

I have installed - CCSFG_0.0.6_addUpdate

It does update in the CC. So the form works properly when info is added correctly...

Yet no matter what it always directs you to the thank you page. No failure url works. The code is correct. Even if I click the submit button without typing anything in the fields on form it still directs to thank you page. What would be the problem?


Thank you for your response




I have looked into this issue a bit and it would be a great help in finding the issue if you could send us some of the details for your form. the best way to do this is to email us at with as much of the following info as possible:


CTCT Username

Public URL where I can test the form

Success URL

Failure URL

Example of contact info used that should have failed


Once I've had a chance to review your form and the information, I should be able to provide you with some additional help with getting this resolved.


Best Regards,

Elijah G.
API Support Engineer
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