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Import from excel

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Import from excel

Everytime I import from excel it duplicates emails 2 to 4 times! How can this stop happening?

3 REPLIES 3
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Moderator

Re: Import from excel

Are you importing the file through our web UI or through the API or an integration using the API?  If you're using the API, is there any chance you can email us the file you're importing and your username to our API support email of webservices@constantcontact.com so we can take a look? 

Dave Berard
Senior Product Manager, Constant Contact
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Developer

Re: Import from excel

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Moderator

Re: Import from excel

As noted in the linked thread, we have found a bug in the v1 bulk API that does indeed cause duplicates to be created.  We are investigating this and hope to have a fix soon.  We have also confirmed that this is not an issue with any integrations that have upgraded to our v2 API. 

Dave Berard
Senior Product Manager, Constant Contact
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