Is the v3/contacts/sign_up_form route down?

Highlighted
Occasional Contributor

Is the v3/contacts/sign_up_form route down?

Hi,

 

When doing a contact update on v3/contacts/sign_up_form route via the API, I get this error:

 

[{
"error_key": "http.status.internal_server_error",
"error_message": "We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support."
}]

 

This issue may be replicated with existing contacts via:

  • a minimal POST body with the required keys: 'email_address' and 'list_memberships'
  • or a full POST body with some changes to other non-required keys.

 

Creating new contacts with the same route work fine.

 

I tried to visit the status page: https://status.constantcontact.com/, but the status of APIs seems to be marked as ok.

 

I tried to contact customer support, but got this error page instead: https://community.constantcontact.com/t5/errors/errorpage

 

 

1 REPLY 1
Highlighted
Moderator

Re: Is the v3/contacts/sign_up_form route down?

Hi @KevinW745,

 

I was able to update a contact using that endpoint without error. We'd be happy to look in to this issue further. Due to needing the email address for research I would suggest you email us at webservices(at)constantcontact(dot)com with the details of your API call.


Regards,
Jimmy D.
Tier II API Support Engineer
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