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Live Archive During Account Suspension

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Occasional Contributor

Live Archive During Account Suspension

Hello,

 

We are a small business with very limited means. We have been using your service for several years to publish a marketing newsletter a few times a year. There are several months when we don’t use CC and still must make the monthly payment; this is not fair and should be changed. The only way to suspend the account during unused months is by making a phone call, which we have been doing a few times every year.

 

When the account is suspended, we noticed our newsletter archive link on our website is also suspended and is blank. This is also not fair and frustrating. We own the archive and it must always be available, regardless of the account status. Please consider rectifying this problem. Also, please offer another affordable plan so we don’t have to go through the hassle of suspending and unsuspending.

 

We have been a loyal customer for many years and would like to remain that way, even though there are other competitive options. Thank you.

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Moderator

Re: Live Archive During Account Suspension

Hi @MohammedT 

 

Thank you for reaching out to the Community about your account! Our monthly product fee applies whether or not a user sends a campaign. This is our policy our Constant Contact account includes the option to manage contacts (hosting your contact list, signing up new contacts, and unsubscribe management), designing and sending emails, promotions, offers and events, and reporting for the results. Your account needs to be active to continue to record results, allow new sign-ups, and maintain your contact list. As you've mentioned we do however offer the option of suspending an account for a nominal monthly free instead. In fact I can see you were able to suspend your account. With that said, you are correct, currently when an account is in suspension the email archive is also suspended. I truly apologize for any inconvenience this suspension process may cause and have tracked your feedback on this feature requests in the meantime.


Frankie.P
Community & Social Media Support

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