Production Issue Notification - Dec. 7th 2021

John__B
Employee

Production Issue Notification - Dec. 7th 2021

Beginning from roughly 11:30am EST today (December 7th, 2021), requests to our V3 API may result in a 504 Gateway Timeout response.

 

We are investigating the cause and will update this post as we know more. 

 

Thank you in advance for your patience.

 

Regards,


John B.
API Support Specialist
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2 REPLIES 2
Aarron_G
Moderator

We've determined that this issue is related to a widespread Amazon Web Services (AWS) outage, affecting several components of the Constant Contact suite. The outage is not specific to Constant Contact, but we are monitoring the situation and will update this thread, as well as our Status Page, as we know more.

Thank you for your patience.


Aarron G.
API Support Specialist
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The AWS outage which was affecting our V3 API service has been resolved. The impaired AWS service began to recover around 8:45 PM ET Dec. 7th.

 

Thank you again for your patience and we apologize for any inconvenience this may have caused.


Aarron G.
API Support Specialist
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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