The Mashery account associated with this request is not active, or an invalid API key was used.

StampWithCandi
Participant

The Mashery account associated with this request is not active, or an invalid API key was used.

I'm using Bloom (third party software by Elegant Themes) on my blog to allow visitors to join my email list. When I initially set it up, all was working well. Bloom connected to Constant Contact because I can see my various lists in the plugin. And, I was able to subscribe to my email list with one of the test addresses and get the welcome letter.

 

Something changed. No one can subscribe because of this error :"

The Mashery account associated with this request is not active, or an invalid API key was used."

I've searched Google and this help forum and the answers don't help because I am not writing code. I need to set up the api key and token in the Bloom plug-in. But, I don't know how to find the api token that was set up initially and how to get a token.

1 REPLY 1
Courtney_E
Moderator

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

Below is a link to documentation on how to obtain an API Key and Access Token along with documentation on how to implement that information into the Bloom plugin.

 

How to generate an API Key and Access Token:

https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/...

 

Constant Contact and Bloom

https://www.elegantthemes.com/documentation/bloom/accounts/

 

Please have a look and let us know if you have any other questions!


Regards,

Courtney E.
API Support Specialist

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