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Unexpected ContactServiceFailedToRespondException in RestClient.run.

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Occasional Advisor

Unexpected ContactServiceFailedToRespondException in RestClient.run.

I started receiving an error yesterday when trying to remove contacts through an activity

 

com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run.

 

Is something down?  This has been running for a few weeks with no problems.

4 REPLIES 4
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Regular Advisor

Re: Unexpected ContactServiceFailedToRespondException in RestClient.run.

Hello,

 

We did have some systems earlier and have resolved them.  We are still investigating the root cause and long term solution to prevent it from happening again.

 

Regards,

 

Andrew B.

Constant Contact

API Support

Highlighted
Occasional Advisor

Re: Unexpected ContactServiceFailedToRespondException in RestClient.run.

I just got the error again, the full response was

 

 {"id":"a07e8ex3349hn6g906a","type":"REMOVE_CONTACTS_FROM_LISTS","status":"ERROR","errors":[{"message":"com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data: agentUID=0sTrackingSchema=null","line_number":0,"email_address":""}],"warnings":[],"start_date":"2013-10-24T20:35:07.270Z","finish_date":"2013-10-24T20:35:19.765Z","created_date":"2013-10-24T20:34:34.402Z","error_count":1,"contact_count":276}

 

with a header of

X-Mashery-Responder: prod-j-worker-us-east-1b-36.mashery.com

 

if that helps any

Regular Advisor

Re: Unexpected ContactServiceFailedToRespondException in RestClient.run.

Would you mind sending me a PM with the details of the request you are trying to make?  Its possible that something else is going on.  Sorry for the inconvenience.

Highlighted
Occasional Advisor

Re: Unexpected ContactServiceFailedToRespondException in RestClient.run.

Sure, message sent