The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Using .NET API, getting Unable to Connect to Remote Server error

SOLVED
Go to solution
Highlighted
Occasional Contributor

Using .NET API, getting Unable to Connect to Remote Server error

Hello,

 

We have finished a solution that uses the .NET API that you provide. When working on a system outside of our main network, I was able to get everything working as expected. However, when I tried to test the code inside of our main network, I received an "Unable to Connect to Remote Server" error on the first line that tries to use an API call.

 

I read another post with the same problem, and tested the method of going to the following URL to make sure that I could connect properly and I could:

 

https://api.constantcontact.com/ws/customers/your-username/contacts

 

Unforunately I didn't see a resolution to the issue on that thread. Here is the link to that page:

 

http://community.constantcontact.com/t5/Developer-Support-ask-questions/No-connection-could-be-made/...

 

If you can point me in the direction so that we can clear this seemingly last hurdle I would greatly appreciate it.

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Occasional Contributor

Re: Using .NET API, getting Unable to Connect to Remote Server error

Hi Shannon,

 

The issue was on our end and has been resolved. I'll mark this thread as solved.

View solution in original post

4 REPLIES 4
Highlighted
Employee

Re: Using .NET API, getting Unable to Connect to Remote Server error

Hi,

 

Sorry you're having difficulty reaching us.  Can you open a command line and run a traceroute to api.constantcontact.com?  A trace route should show where the connection is failing.

 

Best Regards,

Shannon W.

API Support Specialist

Highlighted
Occasional Contributor

Re: Using .NET API, getting Unable to Connect to Remote Server error

Hi Shannon,

 

Thanks for your prompt response. I think that the problem is on our end due to our firewall settings and we're working to try and resolve it. Here is the traceroute just in case:


Tracing route to api.constantcontact.com [208.75.122.62]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  199.136.107.1
  2    <1 ms    <1 ms    <1 ms  199.136.98.46
  3    <1 ms    <1 ms    <1 ms  199.136.98.2
  4    <1 ms    <1 ms    <1 ms  199.136.102.2
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22    14 ms    14 ms    14 ms  api.constantcontact.com [208.75.122.62]

Trace complete.

Highlighted
Occasional Contributor

Re: Using .NET API, getting Unable to Connect to Remote Server error

Hi Shannon,

 

The issue was on our end and has been resolved. I'll mark this thread as solved.

View solution in original post

Highlighted
Employee

Re: Using .NET API, getting Unable to Connect to Remote Server error

Thank you for the update.  I appreciate it.

 

Best Regards,

Shannon W.

API Support Specialist

Developer Portal

View API documentation, code samples, get your API key.

Visit Page

Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured