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Web service dowwn?

Occasional Advisor

Web service dowwn?

Getting an error message that the production web services are down. Try again later. This also happened at 12:05 Am this morning.

15 REPLIES 15
CTCT Employee

Re: Web service dowwn?

Thank you for letting us know!  Will keep an eye on this!!!

 

On a side note, great to see a fellow Minnesotan!  I worked on Yankee Doodle Rd before making the short drive to Cali!  Hear the weather's getting colder, but the snow isn't too bad yet (believe it or not, already miss the snow)

Thanks again!

- Mike

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Check out our developer portal: http://developer.constantcontact.com
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Occasional Advisor

Re: Web service dowwn?

So is it really down since 12:05 AM, or just for me ;-)

 

We are going to try again around 2 PM CST.

Occasional Advisor

Re: Web service dowwn?

... and is there some web page where we can see the status of the web services?

Occasional Advisor

Re: Web service dowwn?

CTCT.Exceptions.CtctException: http.status.internal_server_error:We are currently experiencing an issue with our service, please try again in a few minutes or contact Customer Support at webservices@constantcontact.com.       at CTCT.Services.ActivityService.CreateAddContactsActivity(String accessToken, String apiKey, AddContacts addContacts)     at CTCT.ConstantContact.CreateAddContactsActivity(AddContacts addContacts)

CTCT Employee

Re: Web service dowwn?

Thank you for sharing the eror message, that will be very helpful!


Right now it appears things are onilne and functioning correctly, just not for you :(  Not sure what's going on, but have will have our team take a look at it :( 

In the meantime, general statuses can be found here: http://status.constantcontact.com/ (with the API just being listed in general)

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Check out our developer portal: http://developer.constantcontact.com
CTCT Employee

Re: Web service dowwn?

Just a quick update, we were able to recreate the error that you're getting and are looking into this to get it resolved ASAP.  Please accept my apologies for this issue, and know that we are working on it as a top priority as I think it may be related to another issue that we're already working on.

 

I will let you know the second we have anything more!

- Mike

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Check out our developer portal: http://developer.constantcontact.com
Moderator

Re: Web service dowwn?

To follow up on Mike's post, the 500 error that you were receiving has been tracked down.  The service has been up the entire time and this error message is unfortanately an inaccurate one.  The issue we have tracked down is regarding bulk import requests being attempted and including CustomFields.  We expect to have a fix deployed on Thurs. 11/14 to get this resolved after we test the fix and ensure that the problem is resolved.

Dave Berard
Senior Product Manager, Constant Contact
Occasional Advisor

Re: Web service dowwn?

Thanks for the update.

 

 

Occasional Advisor

Re: Web service dowwn?

What is the status of the release for today?