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Web service dowwn?

Occasional Participant

Re: Web service dowwn?

Just a note to say that I've been experiencing this today when attempting to do a bulk contact update

CTCT Employee

Re: Web service dowwn?

Hey everyone,
Just wanted to pass along another update.  Part of our process for release includes extensive testing to ensure that the fixes/ patches do not cause any other issues, and resolve the issues they are intended to fix.  

Unfortunately, every now and then bugs are found in this phase, as was the case in this latest round of testing.  In order to ensure the highest quality product, and that these issues get resolved, we had to push off the release until tomorrow morning.

 

I apologize for the delay and the inconvenience, but the last thing we want to do is break something or cause more inconveniences in attempting to fix one.  

I will definitely give another update tomorrow, and will let everyone know the second this patch goes live.

Again, please accept my apologies for this delay.

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Check out our developer portal: http://developer.constantcontact.com
Occasional Advisor

Re: Web service dowwn?

So, what is the status?

CTCT Employee

Re: Web service dowwn?

We just finished the second push to production, so the patches should all be out there and live.  Hopefully this resolves the issues you are having.


If you continue experiencing these issues please let me know.

 

Thanks,

Mike

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Check out our developer portal: http://developer.constantcontact.com
Occasional Advisor

Re: Web service dowwn?

My testing worked and emails were sent.

 

So it appears to work again.

 

Thanks.

Highlighted
CTCT Employee

Re: Web service dowwn?

Perfect! Please feel free to contact me personally if you ever run into issues again.

I cannot apologize enough for these issues, and want people to know that while bugs are inevitable, we are constantly working to improve both the performance of the API and our processes. We will definitely be using this as a learning experience.

Thank you again for your patience and understanding, and again if I can ever be of assistance please do not hesitate to reach out.

Have a great day,
Mike
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Check out our developer portal: http://developer.constantcontact.com