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Working with email campaigns that are already sent

Honored Contributor

Re: Working with email campaigns that are already sent

Hello,

 

Unfortunately this is not a feature that is available due to some technical limitations. While we can replace the link to a file, setting up an image so that it could be replaced would have the consequence of preventing some email client from being able to load the image. As such we opted for consistency with images to make sure that everyone who has an email client that displays images will be able to see you email as you designed it.

 

If there's anything that I can clarify or if you have any additional questions, please let me know!

 

Sincerely,

Elijah G.
API Support Engineer
Highlighted
All Star

Re: Working with email campaigns that are already sent

How do you change a bad link in an email that has been sent? You said that "we can replace the link to a file" so I'm hoping that is doable in my case.

 

I've tried to just do a redirect from our host site. Not real clear if it is possible since it is a bad link and it is has the CC info in the link.

I need this link:

 

http://dannamckitrick.com/Documents/2016_Spec_Needs_newsletter.pdf?utm_source=2017+NY+Ecard+Generic&...

 

redirected to our home page:  http://dannamckitrick.com/

 

I know how the error occured; I just need to create a redirect.

 

Hopefully this is doable. Our host is GoDaddy, and our site was created in WordPress.

Moderator

Re: Working with email campaigns that are already sent

Hello,

Thank you for reaching out to Constant Contact API Support.

When you insert a link to a document hosted in your Constant Contact library, we will use a redirect link on our server to direct the user to the correct file when they click the link. This allows you to replace a file in your library with an updated version and have links in your sent email go to the new file.

Unfortunately links to external websites or documents not hosted within Constant Contact are outside of our control. You might be able to set up some kind of redirect on your website, but we wouldn't be able to provide you with direct help on accomplishing this.

As a side note, the CC information you mention that is in the link is just parameters for Google Analytics.

If you have any other questions, please let me know and I'll be happy to help in any way I can!

Sincerely,
David B.
API Support Specialist

All Star

Re: Working with email campaigns that are already sent

Once a campaign has been sent out, can modified edits be made? I know Paperlesspost, this is a possibility, can you still not do that with Constant Contact campaigns?

Moderator

Re: Working with email campaigns that are already sent

Hello Lauren,

 

Once an email has been sent no more edits to that email can be made. You would have to create a copy of the original email to make any edits and send out the new copy.


Regards,
Jimmy D.
Tier II API Support Engineer
All Star

Re: Working with email campaigns that are already sent

I'm new to CC and apologize if the answer to this question has already been addressed. Is it possible to modify the quantity of seats avaiable in a registration after the campaign has been sent. For example, if I set the numer at 100 (seats/tickets) and learn that a larger space becomes available can I increase this number?

 

Moderator

Re: Working with email campaigns that are already sent

Hello Dan,

 

As long as the Event is still active you can Edit the Settings section of the Event. This is where you set the limit for any fees or items that are for sale. You should be able to adjust the limit for the particular option and then Save the Event.

 

Sending out the Email Campaign sends a link to the Landing Page if you have that set up, or the link directs to the Registration Page. Once you Save the Event the Registration Page will update with whatever new limit you have put in place so anyone who visits the page after will see the new limit.


Regards,
Jimmy D.
Tier II API Support Engineer