com.roving.RovingServerException: Unexpected ContactServiceFailed

Member

com.roving.RovingServerException: Unexpected ContactServiceFailed

Hi,

      Below is the error i am getting from an activity  after  doing bulk add contacts ...Every thing was fine till last week..now suddenly it started giving us Error in the Response what could be the reason...?

 

com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data:

42 REPLIES 42
Member

Hello,

 

We are aware that some bulk activites are causing that exception and are trying to determine the cause.  Would you PM me the details of the call (API key, payload...) to me or email them to webservices@constantcontact.com.    Sorry for the difficulty.

 

Andrew B.

API Support, Constant Contact

Our team is reporting numerous issues of same as well in SyncApps.

 

message: com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data:

 

Seems like it is pervasive this week.

 

~Clint

@cazoomi

~Clint
@cazoomi

Thanks for the reports.  We have multiple developers researching this issue now and have escalated the severity.  We are hopeful to have a fix out soon and will share more information when we get it.

Dave Berard
Senior Product Manager, Constant Contact

Thanks Dave and, as always, we know you'll master the code:)

~Clint
@cazoomi
Occasional Participant

We have sent emails regarding this problem to support and have not gotten a reply that this is being looked at.

This is one of two threads that hold the same message

<Message>com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data&colon; </Message>

 

Our clients that are having the problem have been moved to the new web interface. Our login is still using the old interface and does not appear to have this problem using the same data the customer is.

 

If this problem is specific to customers on the new UI. Is it possible to move them back to the old UI?

Did the emails sent get received?

Has this problem been resolved?

Hi JeffC00,

We did release a patch for this and other issues this morning, as well as another patch that should be live by 2:30pm EST.  Please let me know if you are still having this issue.

Thanks,

Mike

-------------------------------------------
Check out our developer portal: http://developer.constantcontact.com
Regular Participant

Still happening for me, just got it

 

{"id":"a07e8jc1w71ho26k7o1","type":"ADD_CONTACTS","status":"ERROR","errors":[{"message":"com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data&colon; ","line_number":0,"email_address":""}],"warnings":[],"start_date":"2013-11-16T01:33:31.393Z","finish_date":"2013-11-16T01:34:47.158Z","created_date":"2013-11-16T01:31:58.801Z","error_count":1,"contact_count":163}

For me  still issue exists... Any update on the issue?

Issue still persists  in Bulk add contacts.

Thank you for letting me know, and my apologies that the patch did not fix this issue for you.

Our engineers have been working on the issue over the weekend, and I will be following up later today to see if we have any new information as to when a patch fixing this will likely be released.
-------------------------------------------
Check out our developer portal: http://developer.constantcontact.com

Is this fixed yet??

Mike, nice seeing you at your Dreamforce party this week at HQ..cool office space:)

 

We are doing SyncApps testing this weekend and seems this error is not occuring now.  Doing some spot checks with subscribers so hopefully by Monday all will be seeing the same thing we are:  All Contacts moving from CRM to Constant Contact lists.

 

http://gsfn.us/t/4ccsz

 

 

~Clint
@cazoomi

We released a fix on Friday 11/22 in the AM EST, this should have cleared the issue up for everyone.  We are continuing to monitor logs to ensure that is the case.

Dave Berard
Senior Product Manager, Constant Contact

Dave, we have several subscribers reporting this API error again.

 

http://community.cazoomi.com/cazoomi/topics/sync_from_volustion_to_constant_contact_then_back_to_vol...

 

 

~Clint
@cazoomi
Regular Participant

I am also receiving this error again

Regular Participant

Any update on this?  Looks like it's still continuing.

We do not have any additional updates at this time.  We are continuing to try to fix the problems causing these errors and have done a lot to reduce the volume (reduction since this thread began of nearly 96%).  I understand that this does not solve the problem for those still suffering from it.  Will update once we have made progress in resolving the rest of these issues.

Dave Berard
Senior Product Manager, Constant Contact

This error is occuring for me as well. Any headway on this bug? I'm currently at a stand still.

 

Request Information (Removed fields with XXXX)

URL: https://api.constantcontact.com/v2/activities/addcontacts?api_key=XXXX 
Header: Host: api.constantcontact.com
Authorization: Bearer XXXX
X-Originating-Ip: XXXX
Content-Type: application/json; charset=utf-8
User-Agent: Mashery-IO-Docs/1.0

 

Response Information 

Response Status Line: HTTP/1.1 201 Created 
Response Header Lines: Cache-Control: private, no-cache, no-store, max-age=0, must-revalidate, no-cache="Set-Cookie"
Content-Type: application/json;charset=UTF-8
Date: Tue, 21 Jan 2014 20:25:11 GMT
Location: https://api.constantcontact.com/v2/activities/a07e8ts2hbthqpm3wkf
Pragma: no-cache
Server: Apache
Vary: Accept-Encoding,User-Agent
X-Mashery-Responder: prod-j-worker-us-east-1b-30.mashery.com
X-Powered-By: 
Connection: Close 
Response Body: {"id":"a07e8ts2hbthqpm3wkf","type":"ADD_CONTACTS","error_count":0,"contact_count":597}

 

Error Information

{
  "id": "a07e8ts2hbthqpm3wkf",
  "type": "ADD_CONTACTS",
  "status": "ERROR",
  "errors": [
    {
      "message": "com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data&colon; ",
      "line_number": 0,
      "email_address": ""
    }
  ],
  "warnings": [],
  "start_date": "2014-01-21T20:25:56.452Z",
  "finish_date": "2014-01-21T20:27:25.148Z",
  "created_date": "2014-01-21T20:25:18.495Z",
  "error_count": 1,
  "contact_count": 597
}

 

I am getting the same error message.  The wierd thing is that this only happens for the one list that i loaded. Can we get an update on this issue.  My clients need to get this resolved.

I am also seeing this error now. Any permanent fix yet?

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