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com.roving.RovingServerException: Unexpected ContactServiceFailed

CTCT Employee

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

Thank you for letting me know, and my apologies that the patch did not fix this issue for you.

Our engineers have been working on the issue over the weekend, and I will be following up later today to see if we have any new information as to when a patch fixing this will likely be released.
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Occasional Advisor

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

Is this fixed yet??

Valued Developer

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

Mike, nice seeing you at your Dreamforce party this week at HQ..cool office space:)

 

We are doing SyncApps testing this weekend and seems this error is not occuring now.  Doing some spot checks with subscribers so hopefully by Monday all will be seeing the same thing we are:  All Contacts moving from CRM to Constant Contact lists.

 

http://gsfn.us/t/4ccsz

 

 

~Clint
@cazoomi
Moderator

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

We released a fix on Friday 11/22 in the AM EST, this should have cleared the issue up for everyone.  We are continuing to monitor logs to ensure that is the case.

Dave Berard
Senior Product Manager, Constant Contact
Valued Developer

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

Dave, we have several subscribers reporting this API error again.

 

http://community.cazoomi.com/cazoomi/topics/sync_from_volustion_to_constant_contact_then_back_to_vol...

 

 

~Clint
@cazoomi
Occasional Advisor

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

I am also receiving this error again

Occasional Advisor

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

Any update on this?  Looks like it's still continuing.

Moderator

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

We do not have any additional updates at this time.  We are continuing to try to fix the problems causing these errors and have done a lot to reduce the volume (reduction since this thread began of nearly 96%).  I understand that this does not solve the problem for those still suffering from it.  Will update once we have made progress in resolving the rest of these issues.

Dave Berard
Senior Product Manager, Constant Contact
Occasional Participant

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

This error is occuring for me as well. Any headway on this bug? I'm currently at a stand still.

 

Request Information (Removed fields with XXXX)

URL: https://api.constantcontact.com/v2/activities/addcontacts?api_key=XXXX 
Header: Host: api.constantcontact.com
Authorization: Bearer XXXX
X-Originating-Ip: XXXX
Content-Type: application/json; charset=utf-8
User-Agent: Mashery-IO-Docs/1.0

 

Response Information 

Response Status Line: HTTP/1.1 201 Created 
Response Header Lines: Cache-Control: private, no-cache, no-store, max-age=0, must-revalidate, no-cache="Set-Cookie"
Content-Type: application/json;charset=UTF-8
Date: Tue, 21 Jan 2014 20:25:11 GMT
Location: https://api.constantcontact.com/v2/activities/a07e8ts2hbthqpm3wkf
Pragma: no-cache
Server: Apache
Vary: Accept-Encoding,User-Agent
X-Mashery-Responder: prod-j-worker-us-east-1b-30.mashery.com
X-Powered-By: 
Connection: Close 
Response Body: {"id":"a07e8ts2hbthqpm3wkf","type":"ADD_CONTACTS","error_count":0,"contact_count":597}

 

Error Information

{
  "id": "a07e8ts2hbthqpm3wkf",
  "type": "ADD_CONTACTS",
  "status": "ERROR",
  "errors": [
    {
      "message": "com.roving.RovingServerException: Unexpected ContactServiceFailedToRespondException in RestClient.run. User Data: ",
      "line_number": 0,
      "email_address": ""
    }
  ],
  "warnings": [],
  "start_date": "2014-01-21T20:25:56.452Z",
  "finish_date": "2014-01-21T20:27:25.148Z",
  "created_date": "2014-01-21T20:25:18.495Z",
  "error_count": 1,
  "contact_count": 597
}

 

Occasional Visitor

Re: com.roving.RovingServerException: Unexpected ContactServiceFailed

I am getting the same error message.  The wierd thing is that this only happens for the one list that i loaded. Can we get an update on this issue.  My clients need to get this resolved.