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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

mashery.not.authorized.inactive and The Mashery account associated with this request is not active,

Highlighted
Visitor

mashery.not.authorized.inactive and The Mashery account associated with this request is not active,

I tried to integrated CC-Web service to our client application. I have newly created API key(https://constantcontact.mashery.com). So I got the following error message.

Array
(
    [0] => stdClass Object
        (
            [error_key] => mashery.not.authorized.inactive
            [error_message] => The Mashery account associated with this request is not active, or an invalid API key was used.
        )

)

So Kindly help us resolve this issues.

API Key: xxxxxxxxxx (edited by moderator)

 

att. Yamil V.

1 REPLY 1
Highlighted
Moderator

Re: mashery.not.authorized.inactive and The Mashery account associated with this request is not acti

Hi @user37310,

 

Thanks for reaching out to Constant Contact's API Support.

 

You emailed us for support on this and since it can contain some sensitive information we will continue our work in those private emails. I also edited your original post to remove your API Key from public view.


Regards,
Jimmy D.
Tier II API Support Engineer