Ability to edit HTML in email campaign

Arghh not dig'n it. How can I view a new account in the old editor? The new editor is like the new social social sharing tool... a wicked drag.


@LisaB834 Thank you for the valuable feedback. These are some good ideas and I will pass your comments on to the editor team.

Regular Participant

Agreed, I'm new and already I hate it.


It's like giving a 30-year-old IT designer crayons and raggedy paper and saying "Here, make something elegant." 


I suspect the bolded statement (they want to sell custom designs) has sussed out the real issue. We're going to have to look at competitors, also, no way am I going to deal with this insanity.



We exclusively use advanced email editor with custom HTML emails. We can't use tags to segment our lists. In fact we can't use most of your newer features, like A/B testing. This is a huge oversight in your development of new features.

I also need to edit the html. My brand guidelines use sharp corners, not round, so I need to edit the button style. 

We have to have some way to do minor edits to html. I realize many users need this dumbed down version, but professionals like me with clients that use Constant Contact are having a much harder time helping our clients make their emails look custom and on brand without having to hand code the entire email. I just want to tweak some button styles and let text overlap images. Occasionally adjust padding or use a brand web font. I can't write a whole email in html but I know enough to make minor tweak, which is the level 90% of my other brand designer colleagues work at. Thanks.

I am an avid user of Constant Contact and have had much success with using this, but as my business keeps expanding I need to put in custom html codes for my customers. Yet, I can't do this in the third generation and only the second. I try to use the third when I can and the only reason I have to use the old one is because of the custom html ability. I know the compatibility issues and how it isn't mobile friendly but I would like to know is this being worked on at all? I find this extremely frustrating and would love to see. this implemented ASAP. Is there any work in progress for this?  


Hey @AshleyD276, thanks for your feedback! This is definitely something we've been working on and we've added a lot of new blocks that accomplished a lot of what users have been requesting such as multiple columns to replicate tables. Allowing users to add custom code into this editor is definitely something we're trying to look at carefully as we want to make sure it's a good experience for you as well as your recipients. If we were to add a custom code block, what type of things would you be adding to it? Are you looking to adjust padding, add custom buttons, or something similar? 

Occasional Participant

@Chris__D We need the capability to simply be able to remove html that gets copied and pasted into our text. We often have pieces we copy and paste from different sources or from a previous CC newsletter, and need to remove the html that comes over with it. Hitting the clear formatting button often doesn't work fully. The only way to remove it is to actually go into the code and remove the extra "junk" html. Simple as that. 

Regular Participant

Totally agree with Sherry and many of the other comments. Not having the ability to edit html severely limits correction and customization options. One of the features of the old version was it didn't have to be one-size-fits-all.

Regular Participant

Please give us this feature! When copying and pasting content into the editor, it often captures fonts and styles I want to get rid of in the final version. It looks fine in the editor, but in email preview I see the fonts are different. Then there is no way to go into the html and see what's happening and clean it up! Very frustrating.

I wonder who thought this video was funny or cute. Hmmm...probably the same folks who created 3rd Gen templates and took away our option to use html for editing. Happy Holidays, Constant Contact. Maybe 2019 will see an improved Gen 4--with the ability to copy our existing templates into the "upgrade" without having to create new ones from scratch.
Status changed to: Open Questions

Hey @SharonR53, thanks for sharing your feedback. Due to the newer Third Generation Editor being 100% mobile responsive, we unfortunately don't have a way to convert the older editor's templates to the Third Generation Editor as they were not originally built to respond to mobile devices. Due to them having such a drastic difference, the only way to "move" an older campaign into a Third Generation campaign is to recreate it within a Third Generation template. I know this isn't an ideal solution and we've definitely worked to help make this easier by adding new blocks like the 5x1 content block, the option to edit background colors in blocks, and more. 

If you have a specific campaign that you aren't able to remaster in a mobile responsive template within the Third Generation Editor, I'd be happy to take a look at it and see how we can make this process smoother. As a side note, you do have the option of copying the Legacy Newsletter campaigns which will allow you to edit the content and send it to your contacts. 

i, too, miss the ability to directly edit the html of the newsletters. CC's WYSIWYG editor does weird and frustrating things (like randomly forgetting font, size, colour, and other things despite repeated setting of them) and being able to get into the html and correct the glitches has saved my sanity. not to mention getting rid of empty divs and such. i can't find how to get in there to configure the images, and the new images module doesn't have alignment and size choices like before. i also can't figure out - yet - how to get back into the old interface so i can do this. if i had time i'd recreate the html of the newsletter and use the Custom HTML option - but i haven't the time and the boss is unable to. we just renewed, so i have to deal with it - but i'm dubious about recommending this new interface!

Occasional Participant

In a conversation with support a few days ago, they said that the editor I am using, version 2, is being deprecated, and that they newest version 3 does not allow code view or access. If Constant Contact is listening, please hear me that I will take all my business elsewhere. I have been a user of CC for 15  years, I have steered many of my clients to use CC, and I regularly use the combination WYSIWYG editor while also entering custom HTML in some tags. If CC doesn't allow this, I will be forced to find someone that does. Glenn


Hello @GlennR1,

Thank you for taking the time to submit this to us. I want to hear more about what kinds of changes were you making to the HTML of your previous campaigns. Were they things that you no longer have control over in the new editor? If so would creating a feature to accomplish the task meet your need or do you absolutely need access to the actual HTML?

Regular Participant

Clearly, they're not listening.

I'm going to have to suggest to my boss that we find some other option.

This is a waste of time.

Occasional Participant

Hi Rodney:

I have made the plunge to . I actually prefer how Constant Contacts handles lists. It is much more intuitive. But  has no problem with HTML access, which is what I need. There are parts of my campaigns where I copy HTML from other programs and paste in the email. This is no longer supported with CC. And...their whole "illegal character" thing drives me crazy. It is there way of saying that they can't figure out how to deal with my content. In many cases there are no special characters, but CC just can't figure out what is going on, so they deliver this message.




Hello @RodneyP806,

I'm interested in hearing more about your personal need to be able to edit HTML? What types of edits are you looking to do that you can not do in the editor currently? 


Hi @GlennR916,

I'm sorry to hear that you have made the decision to leave Constant Contact. Was the reason for this due to the lack of access to the HTML?

Candace, I can respond with one answer to that question.

I want to be able to add a call to Google fonts in the header and apply them to paragraphs and headers. The fact Constant Contact is limited to a 1995 font set is a significant factor in choosing other services.

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