Ability to edit HTML in email campaign

Arghh not dig'n it. How can I view a new account in the old editor? The new editor is like the new social social sharing tool... a wicked drag.

Real Estate
Looks like the new editor is pretty bad. Not only do I lose all of my previous email campaigns ability to copy them, but can't see the html custom code I had built for my brand. I will definitely be leaving CC after this fiasco.

The new drag and drop builder needs the ability to adjust HTML or, at the very least, the ability to insert a custom HTML block.  Drag and drop is great for speeding up email creation, but there are inevitably elements that need customization beyond what is capable with drag and drop.

Established Member

Just looked at the Product Updates for October 2020 hoping and praying that HTML editing or a Content Library capability has been added to the Email Editor.  Unfortunately not.  Creating new emails with the Legacy Editor has been disabled this month and the most important capability - REUSING CONTENT BETWEEN EMAILS - is still not available.  It's been FIVE YEARS,  Constant Contact!  How could there be any doubt that this is an essential and critical function for your customers?

Consulting & Training
I was told that CC is basically phasing out your legacy Campaign editor. We are a long-time Customer of CC and have hundreds of Campaigns created in the legacy editor. We have continued to use CC because of the old editor's ability to tweak the eBlast using HTML code, which the "new and improved" editor does not allow. The workaround provided was to re-engineer our Campaigns each time we want to create another one! This is unacceptable, has a huge impact on our business and consequently, will be looking for other products that better meet our needs. I think the Company's decisions regarding this are shortsighted, as not all Customers simply want to drag and drop widgets when creating Campaigns.
Regular Participant

Looking at all the recent comments, it seems like this is how a lot of customers feel, but I just wanted to add my voice to the pile. My workplace is a long-time user of Constant Contact to send out our press releases. However, since the change to the new editor/builder, we are searching for new systems to use, because the new editor is just THAT troublesome. We now spend more time REFORMATTING our press releases to try to make them look decent in the builder than we do actually putting them together in the first place. And we're unable to create the same looks within our releases - especially when it comes to inserting imagery - as we used to do easily.


I am shocked that CC would do such a wholesale change of its product without proper beta testing and without much warning to clients at all. It's really disappointing to have to look for a new company, but right now the new builder no longer suits our needs.


Biggest issues are:

-It is no longer possible to cleanly copy over a document from Word into CC. The new builder removes formatting in random places, like pulling underlining, adding spaces in strange places, changing font color to grey in some places (but not all! Just for extra fun, I guess), etc. We build our press releases in Microsoft Word and need to be able to copy a finished document into the system and go from there.

-Inserting photos is extremely difficult now. You used to be able to simply select wherever in text you wanted a photo, then, well, insert a photo at that spot! The new builder doesn't allow this and only gives extremely limited options for adding photos into text. When you have multiple photos you were hoping to inset within your email, this makes building it SO FRUSTRATING.

-The formatting doesn't lock between desktop and mobile viewing. We finally managed to get a photo within the text looking good on the desktop version, and then on mobile it was in an entirely different place and had been resized huge, rather than being set next to the text. I was told by customer support that the only way to fix this would be for me to custom code my emails - I am not a coder and don't know much beyond extremely basic HTML. I shouldn't have to be a coder to send emails that I used to put together without any issue or coding knowledge.

-You can't tab over text. WHY? What is the point in that?

-You can't insert photos with text wrapping

-You can't add captions underneath photos (yes, I know there is a box I can drag and drop that has a photo with text under it... that is NOT THE SAME as the previous functions where you could inset a photo and then add a caption, all with the main text wrapping around said photo).


In all, I am just so so so disappointed with Constant Contact for making enormous changes without considering that many - most? - of their existing clients probably liked how their campaigns were built and want/need to have the same options available.


I shouldn't have to entirely redo how my company's communications look just because CC designed a product update that doesn't allow many of the same functionalities as the previous version. 

What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More