The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Ability to edit HTML in email campaign

Arghh not dig'n it. How can I view a new account in the old editor? The new editor is like the new social social sharing tool... a wicked drag.


I think I am almost ready to leave Constant Contact because of the inability to edit HTML. The types of issues that come up for me most is taking away extra characters, formatting, spacing, etc. Getting a clear look at WHY something's formatting looks funky, rather than trying endless attempts in the WYSIWYG editor and it not working. The ability to just find what random code got copied and pasted from somewhere, and delete it. As it is, I am still using your old, clunky templates because of this feature, which means I can't use A/B testing. It's all very inconvenient.


Please tell me. Is an HTML editor in the works, if I just hang on long enough? Why are you so hesitant to roll out this feature?

Occasional Participant

BrianD069 hit the nail on the head.

(A perfect example in this very post. I copied BrianD069's name from the previous post. Along with came a link. When I tried to post, I got a warning that no HTML could be used. Multiply that by every single time someone posts text from Word into a CC campaign.)

New Member
I would like to be able to see the source code to be able to work with changing field names for integration with other companies eg: eztexting
Frequent Visitor

PLEEEEEEASE enable HTML editing for desktop and mobile versions of emails. I'm begging you.


Begging doesn't work. I started begging over two years ago when they did it. Their constant answer is why do you need it. I've just told my clients to use other platforms. Sad to say because CC is a really good one outside of this issue. 


Frequent Visitor

@BarbaraP388, lol. Is "because your automatic mobile styling looks really bad and I could fix it if I had HTML access" a good enough reason?!


It certainly should be but apparently no. There's the constant pushback of please be specific. I gave up. It wasn't worth it. But you are 100% right that the automatic styling leaves a lot to be desired and the access to HTML did allow me to fix those. :( Best of luck. I don't even know why I'm still signed up for notifications except I hope one day they listen and I can clients back on to the platform. 


People have literally been asking code access for five years. Or at least the ability to add an additional style sheet to override styles. MailChimp here we come.

Occasional Organizer

It would be extremely helpful to have custom html block in Template builder left-side tool bar menu on a line with text block or image block. That means that I can still use drag&drop approach for building template but have possibility to insert very specific part.

Senior Member
I have called several times regarding great options you used to have and now not available in latest editor. It is too limiting for a higher level or customization our contacts expect. Here are some issues we came across: Can’t see or edit html, css Can’t see image sizes. An issue if you want to match several. Buttons, Dividers, Background - same color, need to be able to customize Can’t see text-only version Can’t add a border to a row - may have to use more custom images, but not seeing how can add an image background with text overlay Buttons - entire button not linkable, just text. Dynamic variables are not allowed on links Much of the above would be accomplished if we could see the html of each block as we used too. Please add it back, thanks.
Occasional Contributor
Your new interface does not allow access to HTML AT ALL. We use a banner tracking server that generates an invocation code that must be placed via the HTML editor as there is not other way to add it to any CC template. As long as HTML access is restricted, we will not be moving out of the legacy templates any time soon. If you disable legacy templates without updating this option in the new interface, we will have to find a different service provider.
Frequent Visitor

Other services such as Vertical Response and YMLP allow you to view and edit the raw HTML code, even when using a pre-made template in a visual editing "canvas mode" -- they have a tab to switch to (editable) HTML view -- much like a product like Adobe Dreamweaver.


It would be great if you could add this capability.


The drag and drop editor does have benefits, but it also lacks the control we need to display the emails accurately. While I understand not allowing 100% complete HTML access, what if...


- you create more controls to allow fine tuning: ability to align multiple items within a column together, ability to adjust corners of buttons, ability to create as many columns rows with better ability to adjust spacing,

- you allow a custom CSS area. No HTML, 

- you allowed emails built with the drag and drop method to easily be 'copied' into a customizable area, where HTML is completely editable. By taking it outside the editor, the admin signs off that visuals may not work as expected. 



Occasional Contributor


These are some great suggestions! The drag-and-drop editor has some definite advantages, however we, too, have issues with:

* the corners of buttons (WYSIWYG is NOT what you get...rounded in the editor and preview, squared in the actual emails??)

* needing additional columns: we send out pricing emails with product number, description, MSRP, discount, and notes columns, so I'm constantly creating those emails in the old editor

* the ability to align multiple items would be great!


I don't need/want to edit lots of HTML code, but having the ability in the past was helpful to fine-tune sections of the email.


I wish we could have the usefulness of the 3rd generation editor AND the ability to get into the back end of the HTML - it is very frustrating to be restricted in this way

I need to be able to at least view and copy the HTML because I have to send the HTML code to Crosswalk when I need them to blast something.  


As a potential customer, not having the option to view and edit the html is problematic, especially when competitors of the drag and drop style allow their users to do that. I understand the rationale behind wanting to keep the code clean, but I really don't see restricting the access to html as the solution. I'm not sure how Constant Contact plans to create a drag and drop feature to suit everyone's needs when the simplest solution would just be to let people edit the html. 

Occasional Participant

I still won't use new templates until HTML editing is possible. Sometimes it's the only way to fix crazy formatting, like when someone using the template makes something bold and then unbold and then it won't do what you want any more. Changing the font size of a <li> list changes the layout of the list, also, pushing text onto the next line. It's not a perfect world, user-wise or template-wise, and sometimes you've got to get in there and do some cleaning.

Frequent Visitor

Welp, I'm doing it. Jumping ship next month for MailChimp, which has the functionality I need. Didn't want to go, but this issue forced my hand.

Occasional Visitor

The inability to insert code into an email is a major drawback.  While I understand that you are building a user friendly interface, we work so many software suppliers that provide us with simple html code. As a church during Covid, being able to insert code from Boxcast or a calendar from our ChMs would be an important feature - even if it was only available on the Email Plus subscription. I feel the difference between not being able to add code vs designing the entire email in code is too big of gap. Please come up with a middle ground solution.


Please send me an email, if you would like to see an example code from Boxcast.